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Content Details

GAO/GGD-96-74 - Tax Administration: Making IRS' Telephone Systems Easier to Use Should Help Taxpayers

Category
Legislative Agency Publications
Collection
GAO Reports and Comptroller General Decisions
SuDoc Class Number
GA 1.13:GGD-96-74
Publisher
U.S. Government Printing Office
Date Issued
March 11, 1996
Report Number
GGD-96-74
Document Type
Letter Report
Subject
Tax administration systems, Taxpayers, Telephone communications operations, Computer security, Systems conversions, Customer service, Information dissemination operations, Systems design, Strategic information systems planning, Cost effectiveness analysis
GAO Identifier
IRS Customer Service Vision, IRS Voice Balance Due System, IRS Telephone Routing Interactive Systems Project, IRS Managing Accounts Core Business System, IRS Location Interactive Telephone System, IRS Refund Interactive Telephone System, IRS Inquiry Interactive Telephone System, IRS Tele-Tax System, IRS Tax System Modernization Program, TSM, Nashville (TN), IRS Ensuring Compliance Core Business System