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Content Details

GAO/GGD-96-30 - U.S. Postal Service: New Focus on Improving Service Quality and Customer Satisfaction

Category
Legislative Agency Publications
Collection
GAO Reports and Comptroller General Decisions
SuDoc Class Number
GA 1.13:GGD-96-30
Publisher
U.S. Government Printing Office
Date Issued
December 20, 1995
Report Number
GGD-96-30
Document Type
Chapter Report
Subject
Customer service, Mail delivery problems, Surveys, Mail transportation operations, Work measurement standards, Information analysis operations, Proprietary data, Personnel evaluation, Oversight by Congress, Statistical methods
GAO Identifier
USPS CustomerPerfect Initiative, USPS Customer Satisfaction Index, USPS Mystery Caller Program, USPS External First-Class Measurement System, USPS Quality First Initiative, Dept. of Commerce Malcolm Baldrige Quality Improvement Award, USPS Easy Stamp Program, USPS Box Call Project, USPS Innovations Network
United States Code References
5 U.S.C. 552
39 U.S.C. 2401