United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office Resources, Community, and Economic Development Division author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 2000-09-12 monographic deposited born digital 11 p. GA 1.13:T-RCED-00-286 https://www.govinfo.gov/app/details/GAOREPORTS-T-RCED-00-286 P0b002ee18039800a f:rc00286t DGPO 2010-08-12 2011-03-28 GAOREPORTS-T-RCED-00-286 machine generated eng fdlp REPORT GAOREPORTS-T-RCED-00-286 T-RCED-00-286 Civil rights Fair employment programs Human resources training Employment discrimination Personnel management Dispute settlement USDA Civil Rights Program Testimony RCED Pursuant to a congressional request, GAO discussed the Department of Agriculture's (USDA) efforts to process discrimination complaints, focusing on the: (1) timeliness and ability of USDA's Office of Civil Rights (OCR) to process employment discrimination complaints; and (2) reasons for delays in the implementing GAO's previous recommendations.<p/>GAO noted that: (1) a number of long-standing problems are impending USDA's efforts to improve delays in its processing of discrimination complaints within its Civil Rights Program, including: (a) continuing management turnover and reorganizations in USDA's OCR; (b) inadequate staff and managerial expertise; (c) a lack of clear, up-to-date guidance and procedures; and (d) poor working relationships and communication within OCR and between the office and other USDA entities; (2) USDA is not consistently using alternative dispute resolution techniques, such as mediation, to address workplace and other disputes before they become formal complaints; (3) USDA has drafted a long-term improvement plan to systematically address problems in the program which they plan to implement in October 2000; (4) to address personnel problems in OCR, USDA plans to: develop an (a) assessment of the skills needed for OCR; (b) implement training programs to properly educate employees; and (c) to conduct performance evaluations that would provide the basis for taking appropriate action in regard to employees who are not performing at acceptable levels; (5) OCR is in the process of issuing two operations manuals and several standard operating procedures for implementing regulations addressing complaint processing; (6) OCR's implementation of the program complaint process was hindered by agencies' disagreement with OCR about their role in the program complaint process and by inadequate OCR guidance; (7) OCR also has difficulties in developing effective working relationships with the Office of General Counsel, which further lead to inefficiencies and delays in processing complaints; (8) inadequate communication within OCR also contributed to low morale and productivity; (9) according to USDA's Assistant Secretary for Administration, OCR meets regularly with a committee of agency civil rights directors; (10) GAO's 1999 report on this matter found that USDA's Civil Rights Program had a long way to go before it achieved the Secretary's stated goal of making USDA the civil rights leader in the federal government; (11) plans to address civil rights complaints will require long-term implementation, including funding for hiring and training personnel; and (12) it appears as if the Secretary's goal, at least in the short term, remains elusive. https://www.govinfo.gov/content/pkg/GAOREPORTS-T-RCED-00-286/html/GAOREPORTS-T-RCED-00-286.htm https://www.govinfo.gov/content/pkg/GAOREPORTS-T-RCED-00-286/pdf/GAOREPORTS-T-RCED-00-286.pdf GAO/T-RCED-00-286 https://www.govinfo.gov/app/details/GAOREPORTS-T-RCED-00-286 Testimony GAO/T-RCED-00-286; U.S. Department of Agriculture: Problems in Processing; Civil rights Fair employment programs Human resources training Employment discrimination Personnel management Dispute settlement USDA Civil Rights Program