United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office National Security and International Affairs Division author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 1999-03-18 monographic deposited born digital 20 p. GA 1.13:T-NSIAD-99-106 https://www.govinfo.gov/app/details/GAOREPORTS-T-NSIAD-99-106 P0b002ee18039129e f:ns99106t DGPO 2010-08-12 2011-03-24 GAOREPORTS-T-NSIAD-99-106 machine generated eng fdlp REPORT GAOREPORTS-T-NSIAD-99-106 T-NSIAD-99-106 Department of Defense contractors Household goods Program evaluation Military personnel Personal property Transportation costs Evaluation methods Customer service Employee transfers Surveys Army Hunter Pilot Program DOD Personal Property Program Testimony NSIAD The Defense Department (DOD) has since 1994 been trying to reengineer its program for relocating military personnel and their families. DOD's goal has been to simplify processes, control program costs, ensure quality service by adopting commercial business practices, and relieve carriers of terms and conditions unique to the military. The U.S. Transportation Command is responsible for evaluating the pilot programs to determine which of them could provide better results for DOD. This testimony discusses the Army's Hunter pilot and DOD's plans to evaluate other ongoing and planned pilot programs. In assessing the Army's evaluation of the Hunter pilot, GAO focuses on the evaluation methodology and the Army Audit Agency's validation of the test and baseline data. https://www.govinfo.gov/content/pkg/GAOREPORTS-T-NSIAD-99-106/html/GAOREPORTS-T-NSIAD-99-106.htm https://www.govinfo.gov/content/pkg/GAOREPORTS-T-NSIAD-99-106/pdf/GAOREPORTS-T-NSIAD-99-106.pdf GAO/T-NSIAD-99-106 https://www.govinfo.gov/app/details/GAOREPORTS-T-NSIAD-99-106 Testimony GAO/T-NSIAD-99-106; Defense Transportation: Efforts to Improve DOD's Personal; Department of Defense contractors Household goods Program evaluation Military personnel Personal property Transportation costs Evaluation methods Customer service Employee transfers Surveys Army Hunter Pilot Program DOD Personal Property Program H. Rept. 104-863