United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office Health, Education, and Human Services Division author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 1996-09-12 monographic deposited born digital 11 p. GA 1.13:T-HEHS-96-211 https://www.govinfo.gov/app/details/GAOREPORTS-T-HEHS-96-211 P0b002ee18039240c f:he96211t DGPO 2010-08-12 2011-03-28 GAOREPORTS-T-HEHS-96-211 machine generated eng fdlp REPORT GAOREPORTS-T-HEHS-96-211 T-HEHS-96-211 Claims processing Disability benefits Reengineering (management) Claims settlement Disabled persons Cost control Customer service Claims processing costs Eligibility determinations Federal social security programs Social Security Disability Insurance Program Supplemental Security Income Program Testimony HEHS Pursuant to a congressional request, GAO discussed the Social Security Administration's (SSA) efforts to redesign its disability claims process. GAO noted that: (1) SSA needs to continue its redesign efforts so that it can reduce the high cost and long processing times associated with the current claims process; (2) since SSA has made limited progress toward fulfilling its redesign goal, its redesign plan may be overly ambitious; (3) although SSA have begun implementation of some of its redesign initiatives, many are behind schedule, some have become very complex to implement; (4) SSA cannot determine whether these initiatives will achieve desired results; (5) SSA implementation approach will likely limit the chances for project success and has led to delays in implementation; (6) project delays increase the risk of disruption from turnover in key executive positions; and (7) SSA needs to ensure that its redesign efforts are strongly supported by stakeholders and other interested parties. https://www.govinfo.gov/content/pkg/GAOREPORTS-T-HEHS-96-211/html/GAOREPORTS-T-HEHS-96-211.htm https://www.govinfo.gov/content/pkg/GAOREPORTS-T-HEHS-96-211/pdf/GAOREPORTS-T-HEHS-96-211.pdf GAO/T-HEHS-96-211 https://www.govinfo.gov/app/details/GAOREPORTS-T-HEHS-96-211 Testimony GAO/T-HEHS-96-211; SSA Disability Reengineering: Project Magnitude and Complexity Impedes Implementation; Claims processing Disability benefits Reengineering (management) Claims settlement Disabled persons Cost control Customer service Claims processing costs Eligibility determinations Federal social security programs Social Security Disability Insurance Program Supplemental Security Income Program