United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office General Government Division author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 1999-04-13 monographic deposited born digital 36 p. GA 1.13:T-GGD/AIMD-99-140 https://www.govinfo.gov/app/details/GAOREPORTS-T-GGD-AIMD-99-140 P0b002ee1803a5297 f:g199140t DGPO 2010-08-12 2011-03-24 GAOREPORTS-T-GGD-AIMD-99-140 machine generated eng fdlp REPORT GAOREPORTS-T-GGD-AIMD-99-140 T-GGD/AIMD-99-140 Federal agency reorganization Presidential budgets Tax administration systems Systems conversions Future budget projections Performance measures Strategic information systems planning Electronic forms Customer service Tax returns IRS Taxpayer Compliance Measurement Program Y2K EIC Earned Income Tax Credit IRS Integrated Submission and Remittance Processing System Testimony GGD AIMD This testimony discusses the administration's fiscal year 2000 budget request for the Internal Revenue Service (IRS) and the status of the 1999 tax filing season. For next year, the administration is requesting $8.2 billion and nearly 98,000 full-time equivalent positions for IRS--about the same as for fiscal year 1999. Even so, there are differences in how IRS plans to spend its fiscal year 2000 funds. For example, the request includes about $197 million for three critical initiatives--organizational modernization, implementation of the IRS Restructuring and Reform Act of 1998, and customer service training. IRS' current five-year cost estimate to make its information systems Year 2000 compliant is $1.3 billion--$345 million higher than its estimate a year ago. IRS is requesting $1.46 billion for information systems in fiscal year 2000. IRS' plans for spending those funds are consistent with earlier GAO recommendations and congressional direction. For fiscal year 2001, IRS is also asking for an advance appropriation of $325 million for its multi-year capital account for systems modernization. The agency has not adequately justified that request in accordance with federal information technology investment requirements. With respect to the 1999 filing season, GAO found that the accessibility and quality of IRS' telephone service has deteriorated considerably since last year; the number of individual income tax returns filed electronically continues to rise, although fewer returns are being filed by telephone; many taxpayers have made mistakes with the new child tax credit; and many systems for processing returns and remittances have been doing a good job. https://www.govinfo.gov/content/pkg/GAOREPORTS-T-GGD-AIMD-99-140/html/GAOREPORTS-T-GGD-AIMD-99-140.htm https://www.govinfo.gov/content/pkg/GAOREPORTS-T-GGD-AIMD-99-140/pdf/GAOREPORTS-T-GGD-AIMD-99-140.pdf GAO/T-GGD/AIMD-99-140 https://www.govinfo.gov/app/details/GAOREPORTS-T-GGD-AIMD-99-140 Testimony GAO/T-GGD/AIMD-99-140; Tax Administration: IRS' Fiscal Year 2000 Budget Request; Federal agency reorganization Presidential budgets Tax administration systems Systems conversions Future budget projections Performance measures Strategic information systems planning Electronic forms Customer service Tax returns IRS Taxpayer Compliance Measurement Program Y2K EIC Earned Income Tax Credit IRS Integrated Submission and Remittance Processing System Public Law 105-206 Public Law 105-277