United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office General Government Division author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 1999-04-15 monographic deposited born digital 12 p. GA 1.13:T-GGD/AIMD-99-138 https://www.govinfo.gov/app/details/GAOREPORTS-T-GGD-AIMD-99-138 P0b002ee180394dae f:g199138t DGPO 2010-08-12 2011-03-28 GAOREPORTS-T-GGD-AIMD-99-138 machine generated eng fdlp REPORT GAOREPORTS-T-GGD-AIMD-99-138 T-GGD/AIMD-99-138 Tax administration systems Strategic information systems planning Systems design Internal controls Personnel evaluation Performance measures Federal agency reorganization Customer service Employee incentives IRS Taxpayer Compliance Measurement Program IRS Tax System Modernization Program IRS Restructuring Initiative Testimony GGD AIMD The Internal Revenue Service (IRS) has been the subject of much criticism and congressional scrutiny in recent years because of its perceived inability to serve taxpayers and its failed attempts to replace its antiquated computer systems. GAO has included several key IRS programs on its list of government operations that are particularly vulnerable to waste, fraud, abuse, and mismanagement. (See GAO/HR-99-1, Jan. 1999.) The IRS Restructuring and Reform Act of 1998 provides the agency with clear guidance on serving taxpayers and helping them to voluntarily comply with the tax laws. In response, IRS has developed a restructuring initiative to modernize its business and information systems. The goal is to (1) make IRS' management and operations results oriented and (2) acquire information systems that would, among other things, allow IRS to provide employees and taxpayers with up-to-date account information. This testimony evaluates IRS' progress in implementing its new restructuring initiatives. https://www.govinfo.gov/content/pkg/GAOREPORTS-T-GGD-AIMD-99-138/html/GAOREPORTS-T-GGD-AIMD-99-138.htm https://www.govinfo.gov/content/pkg/GAOREPORTS-T-GGD-AIMD-99-138/pdf/GAOREPORTS-T-GGD-AIMD-99-138.pdf GAO/T-GGD/AIMD-99-138 https://www.govinfo.gov/app/details/GAOREPORTS-T-GGD-AIMD-99-138 Testimony GAO/T-GGD/AIMD-99-138; IRS Management: Business and Systems Modernization Pose; Tax administration systems Strategic information systems planning Systems design Internal controls Personnel evaluation Performance measures Federal agency reorganization Customer service Employee incentives IRS Taxpayer Compliance Measurement Program IRS Tax System Modernization Program IRS Restructuring Initiative