United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office General Government Division author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 2000-07-20 monographic deposited born digital 28 p. GA 1.13:T-GGD/AIMD-00-256 https://www.govinfo.gov/app/details/GAOREPORTS-T-GGD-AIMD-00-256 P0b002ee180397b3b f:g100256t DGPO 2010-08-12 2011-03-28 GAOREPORTS-T-GGD-AIMD-00-256 machine generated eng fdlp REPORT GAOREPORTS-T-GGD-AIMD-00-256 T-GGD/AIMD-00-256 Human resources training Strategic planning Agency missions Personnel recruiting Personnel management Performance measures Human resources utilization Testimony GGD AIMD The Small Business Administration (SBA) has developed a shared vision, which includes transitioning its employees from making and servicing loans to primarily reaching out to new markets and overseeing its private-sector partners. SBA has also begun to take steps to better manage its human capital activities, including workforce planning efforts. More needs to be done, however, including (1) completing its efforts to identify the knowledge, skills, abilities, and other characteristics its employees will need to perform successfully in SBA's new business environment; (2) estimating the number of employees with those skills who will be needed; (3) developing a succession plan for senior leaders and reinstating candidate development programs for these leaders; and (4) ensuring that employees receive adequate training to perform their jobs well. Although SBA plans to develop a workforce transformation plan by October 2000, it could take years to fully implement it. https://www.govinfo.gov/content/pkg/GAOREPORTS-T-GGD-AIMD-00-256/html/GAOREPORTS-T-GGD-AIMD-00-256.htm https://www.govinfo.gov/content/pkg/GAOREPORTS-T-GGD-AIMD-00-256/pdf/GAOREPORTS-T-GGD-AIMD-00-256.pdf GAO/T-GGD/AIMD-00-256 https://www.govinfo.gov/app/details/GAOREPORTS-T-GGD-AIMD-00-256 Testimony GAO/T-GGD/AIMD-00-256; Small Business Administration: Steps Taken to Better; Human resources training Strategic planning Agency missions Personnel recruiting Personnel management Performance measures Human resources utilization