United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office General Government Division author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 1995-02-28 monographic deposited born digital GA 1.13:T-GGD-95-94 https://www.govinfo.gov/app/details/GAOREPORTS-T-GGD-95-94 P0b002ee18037cf84 f:tgg95094 DGPO 2010-08-12 2011-03-24 GAOREPORTS-T-GGD-95-94 machine generated eng fdlp REPORT GAOREPORTS-T-GGD-95-94 T-GGD-95-94 Postal facilities Postal service Postal service employees Personnel management Labor-management relations Mail delivery problems Government employee unions Productivity Reductions in force Mail transportation operations USPS External First-Class Measurement System USPS Customer Satisfaction Index USPS Remote Bar Coding System USPS Employee Opinion Survey District of Columbia Testimony GGD Since 1990, mail service in the Washington, D.C., metropolitan area has been among the worst in the nation, and customer satisfaction has generally been below the national average. Both mail service and customer satisfaction in the D.C. area declined dramatically in 1994. Postal Service officials attribute the deterioration in service to an unexpected growth in mail volume in early 1994. Local units were unable to handle this growth due to employee shortages, recent organizational change, mail-handling process problems, and poor labor-management relations. The Postal Service has made progress toward restoring service to 1993 levels, but breakthrough improvement will require postal management and labor unions to work together to resolve long-standing employee relations problems that are reported to be more severe in the D.C. area than in most other locations. https://www.govinfo.gov/content/pkg/GAOREPORTS-T-GGD-95-94/html/GAOREPORTS-T-GGD-95-94.htm GAO/T-GGD-95-94 https://www.govinfo.gov/app/details/GAOREPORTS-T-GGD-95-94 Testimony GAO/T-GGD-95-94; Postal Service: Mail Delivery Service in the Washington Metropolitan Area; Postal facilities Postal service Postal service employees Personnel management Labor-management relations Mail delivery problems Government employee unions Productivity Reductions in force Mail transportation operations USPS External First-Class Measurement System USPS Customer Satisfaction Index USPS Remote Bar Coding System USPS Employee Opinion Survey District of Columbia