United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office General Government Division author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 1993-11-17 monographic deposited born digital GA 1.13:T-GGD-94-58 https://www.govinfo.gov/app/details/GAOREPORTS-T-GGD-94-58 P0b002ee1803a3c81 f:tgg94058 DGPO 2010-08-12 2011-03-28 GAOREPORTS-T-GGD-94-58 machine generated eng fdlp REPORT GAOREPORTS-T-GGD-94-58 T-GGD-94-58 Tax administration systems Tax returns Electronic forms Computerized information systems Human resources training Operations analysis Tax administration Taxpayers Information processing operations Systems conversions IRS Tax System Modernization Program IRS Service Center Organizational Study IRS Automated Underreporter System TSM Testimony GGD The Internal Revenue Service's (IRS) new business vision calls for (1) shifting from paper-based to electronic tax-processing systems, (2) consolidating fragmented telephone assistance into centralized locations that can handle almost all taxpayer calls, and (3) developing a database that will make account information readily available to IRS employees. In GAO's view, IRS' business vision holds great promise for improved taxpayer service and more efficient and effective government. IRS got a late start, however, in developing its vision and faces many challenges in making the vision a reality, key among them the need to significantly boost the number of tax returns being filed electronically. IRS' vision also poses significant human resource challenges, including the need to retrain workers affected by the new technology. https://www.govinfo.gov/content/pkg/GAOREPORTS-T-GGD-94-58/html/GAOREPORTS-T-GGD-94-58.htm GAO/T-GGD-94-58 https://www.govinfo.gov/app/details/GAOREPORTS-T-GGD-94-58 Testimony GAO/T-GGD-94-58; Tax Administration: IRS' New Business Vision; Tax administration systems Tax returns Electronic forms Computerized information systems Human resources training Operations analysis Tax administration Taxpayers Information processing operations Systems conversions IRS Tax System Modernization Program IRS Service Center Organizational Study IRS Automated Underreporter System TSM