United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office General Government Division author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 1994-05-24 monographic deposited born digital GA 1.13:T-GGD-94-162 https://www.govinfo.gov/app/details/GAOREPORTS-T-GGD-94-162 P0b002ee180387476 f:tgg94162 DGPO 2010-08-12 2011-03-23 GAOREPORTS-T-GGD-94-162 machine generated eng fdlp REPORT GAOREPORTS-T-GGD-94-162 T-GGD-94-162 Postal service Competition Mail transportation operations Mail delivery problems Productivity Mechanization Federal agency reorganization Postal service employees Labor-management relations Personnel management Testimony GGD The risk to the Postal Service posed by competition and changing technology is very real. The Service has already lost a significant part of its business. Parcel post and overnight mail declined substantially because the Postal Service could not compete on price and service. Although growth in letter mail has more than compensated for these losses during the past 20 years and is substantially protected from competition by law, it is somewhat vulnerable to alternative forms of delivery and entirely unprotected from diversion to other technologies. This testimony focuses on the impact of emerging communication technologies on the Postal Service's ability to provide universal mail service at affordable rates. It also addresses the status of the postal automation program and the state of labor relations in the Service. https://www.govinfo.gov/content/pkg/GAOREPORTS-T-GGD-94-162/html/GAOREPORTS-T-GGD-94-162.htm GAO/T-GGD-94-162 https://www.govinfo.gov/app/details/GAOREPORTS-T-GGD-94-162 Testimony GAO/T-GGD-94-162; Postal Service: Role in a Competitive Communications Environment; Postal service Competition Mail transportation operations Mail delivery problems Productivity Mechanization Federal agency reorganization Postal service employees Labor-management relations Personnel management