United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office General Government Division author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 1999-10-21 monographic deposited born digital 36 p. GA 1.13:T-GGD-00-2 https://www.govinfo.gov/app/details/GAOREPORTS-T-GGD-00-2 P0b002ee1803764be f:gg00002t DGPO 2010-08-12 2011-03-24 GAOREPORTS-T-GGD-00-2 machine generated eng fdlp REPORT GAOREPORTS-T-GGD-00-2 T-GGD-00-2 Performance measures Strategic planning Competition Agency missions Postal service Postal service employees Postal rates Financial management Personnel management Industrial relations USPS Integrated Financial Plan Testimony GGD Pursuant to a congressional request, GAO discussed the U.S. Postal Service's (USPS) financial position and delivery performance.<p/>GAO noted that: (1) USPS may be nearing the end of an era; (2) during the past 5 years, USPS has made notable improvements in its financial position and delivery performance; (3) USPS has recorded positive net income and has maintained or improved the overall delivery of certain specific classes of mail; (4) however, USPS expects declines in its core business in the coming years; (5) the growth of the Internet, electronic communications, and electronic commerce has the potential to substantially affect USPS' mail volume; (6) as a result, USPS may experience growing difficulty in maintaining its position in a dynamic communications and delivery environment; (7) these developments make it imperative for USPS to resolve four long-standing performance challenges which include: (a) maximizing performance; (b) managing employees; (c) maintaining financial viability; and (d) adapting to competition; (8) GAO is highlighting the need for USPS to take action to address long-standing issues related to the quality of data used in ratemaking and recommending that the Postmaster General report to congressional oversight subcommittees on the actions taken and planned in this area; (9) in recent years, USPS has progressed in addressing various challenges and is continuing to initiate significant changes that respond to the challenges; and (10) however, as long as USPS stands on the brink of the twenty first century, time appears to be growing short for USPS to successfully address its challenges so that it can sustain and improve current performance levels and remain competitive in a rapidly changing communications environment. https://www.govinfo.gov/content/pkg/GAOREPORTS-T-GGD-00-2/html/GAOREPORTS-T-GGD-00-2.htm https://www.govinfo.gov/content/pkg/GAOREPORTS-T-GGD-00-2/pdf/GAOREPORTS-T-GGD-00-2.pdf GAO/T-GGD-00-2 https://www.govinfo.gov/app/details/GAOREPORTS-T-GGD-00-2 Testimony GAO/T-GGD-00-2; U.S. Postal Service: Challenges to Sustaining Performance; Performance measures Strategic planning Competition Agency missions Postal service Postal service employees Postal rates Financial management Personnel management Industrial relations USPS Integrated Financial Plan