United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office Accounting and Information Management Division author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 1995-06-22 monographic deposited born digital GA 1.13:T-AIMD/HEHS-95-184 https://www.govinfo.gov/app/details/GAOREPORTS-T-AIMD-HEHS-95-184 P0b002ee1803770dc f:tah95184 DGPO 2010-08-12 2011-03-28 GAOREPORTS-T-AIMD-HEHS-95-184 machine generated eng fdlp REPORT GAOREPORTS-T-AIMD-HEHS-95-184 T-AIMD/HEHS-95-184 Systems conversions Claims processing Veterans benefits Eligibility determinations ADP procurement Claims settlement Strategic information systems planning Information resources management Testimony AIMD HEHS This testimony assesses efforts by the Department of Veterans Affairs (VA) to reengineer claims processing to improve service to veterans. GAO outlines and updates past problems it has identified in VA's approach toward systems modernization, as well as other initiatives to improve claims processing. GAO also evaluates the findings and the recommendations of a study of VA's modernization effort that was recently completed by the Center for Naval Analyses Corporation. https://www.govinfo.gov/content/pkg/GAOREPORTS-T-AIMD-HEHS-95-184/html/GAOREPORTS-T-AIMD-HEHS-95-184.htm GAO/T-AIMD/HEHS-95-184 https://www.govinfo.gov/app/details/GAOREPORTS-T-AIMD-HEHS-95-184 Testimony GAO/T-AIMD/HEHS-95-184; Veterans Benefits Modernization: Further Service Improvement Depends on Coordinated Approach; Systems conversions Claims processing Veterans benefits Eligibility determinations ADP procurement Claims settlement Strategic information systems planning Information resources management