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<classification authority="sudocs">GA 1.13:T-AIMD-99-93</classification>
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 <subject>Reporting requirements</subject>
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 <subject>Private sector practices</subject>
 <subject>Information resources management</subject>
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 <title>Defense Information Management: Continuing Implementation Challenges Highlight the Need for Improvement</title>
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<abstract>Pursuant to a congressional request, GAO discussed the Department of
Defense&apos;s (DOD) efforts to implement the Clinger-Cohen Act and
strengthen its information technology (IT) management processes.&lt;p/&gt;GAO noted that: (1) in 1995, GAO designated DOD&apos;s effort to streamline
its business operations and deploy more efficient and less redundant
standard information systems as a high risk area; (2) DOD was spending
some $3 billion annually to develop and modernize information systems,
while major business processes supported by these systems were not being
examined for business process reengineering opportunities; (3) not
surprisingly, DOD cannot show whether it has achieved significant
results from its major technology investments; (4) in a comprehensive
review of DOD&apos;s $18 billion effort to replace functionally duplicative
and inefficient automated information systems with the best existing
systems, GAO found that DOD consistently failed to adhere to sound IT
decisionmaking and oversight processes; (5) this review showed that
perhaps the biggest impediment to successful IT projects is DOD&apos;s
organizational environment, which has resisted departmentwide efforts to
standardize business processes and information systems and to increase
oversight and visibility over information resources; (6) in view of
DOD&apos;s long-standing information technology management weaknesses and
reforms called for by the Clinger-Cohen Act and related legislation, DOD
was required by December 1, 1998, to review and report on its efforts to
improve IT management; (7) GAO&apos;s analysis of DOD&apos;s report and initial
actions taken by DOD shows that, for the most part, they represent good
first steps toward strengthening decisionmaking and oversight processes
for IT; (8) however, it is still very premature to determine whether DOD
can overcome its cultural inertia and go beyond these first steps; (9)
many of the problems GAO identified in its earlier reviews of DOD&apos;s IT
efforts are rooted in the fact that DOD&apos;s management and oversight
processes over IT projects are not effectively integrated to enable DOD
to manage from a portfolio perspective; (10) DOD&apos;s report recognizes
these problems, and states that the department has been significantly
reorganized to more effectively measure DOD information technology
performance within the context of functional mission outcomes; (11)
DOD&apos;s report contained only a single paragraph addressing cultural
barriers to change and did not provide any specifics on how these
impediments will be overcome; and (12) although they cited many DOD
reform initiatives which should help address this problem, DOD officials
offered little more in the way of specifics of how these barriers will
be removed or how DOD&apos;s progress with respect to doing so will be
measured.</abstract>
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<note>Testimony</note>
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<subject>
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 <topic>Internal controls</topic>
 <topic>Private sector practices</topic>
 <topic>Information resources management</topic>
 <topic>Performance measures</topic>
 <topic>Defense cost control</topic>
 <topic>Strategic information systems planning</topic>
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