United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office Accounting and Information Management Division author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 1995-02-16 monographic deposited born digital GA 1.13:T-AIMD-95-86 https://www.govinfo.gov/app/details/GAOREPORTS-T-AIMD-95-86 P0b002ee180398a7a f:tai95086 DGPO 2010-08-12 2011-03-28 GAOREPORTS-T-AIMD-95-86 machine generated eng fdlp REPORT GAOREPORTS-T-AIMD-95-86 T-AIMD-95-86 Systems conversions Tax administration Tax administration systems ADP procurement Systems design Strategic information systems planning Information processing operations Cost control Systems compatibility Future budget projections IRS Tax System Modernization Program TSM IRS Electronic Filing System IRS Corporate Files On-Line Project IRS Automated Underreporter System IRS Integrated Collection System IRS Integrated Case Processing System Testimony AIMD The Internal Revenue Service's (IRS) goal is a paperless work environment in which tax returns are filed electronically and information on paper returns and other documents is quickly converted to electronic data that are immediately accessible to IRS employees. However, after spending almost $2 billion over eight years to modernize the nation's tax system, IRS has realized only marginal improvements in its operations, and future efforts are at risk of failure. Initial systems were not built to be integrated into IRS' comprehensive Tax Systems Modernization program and they have yet to deliver the expected increases in capability and customer service. Future efforts are at risk because of (1) the lack of technical and management expertise to implement Tax Systems Modernization; (2) the failure of ongoing systems development to take into account changes arising from process improvements; and (3) the lack of set system development priorities, established performance measures, or fully established technical guidelines. https://www.govinfo.gov/content/pkg/GAOREPORTS-T-AIMD-95-86/html/GAOREPORTS-T-AIMD-95-86.htm GAO/T-AIMD-95-86 https://www.govinfo.gov/app/details/GAOREPORTS-T-AIMD-95-86 Testimony GAO/T-AIMD-95-86; Tax Systems Modernization: Unmanaged Risks Threaten Success; Systems conversions Tax administration Tax administration systems ADP procurement Systems design Strategic information systems planning Information processing operations Cost control Systems compatibility Future budget projections IRS Tax System Modernization Program TSM IRS Electronic Filing System IRS Corporate Files On-Line Project IRS Automated Underreporter System IRS Integrated Collection System IRS Integrated Case Processing System