United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office National Security and International Affairs Division author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 1999-06-23 monographic deposited born digital 36 p. GA 1.13:NSIAD-99-129 https://www.govinfo.gov/app/details/GAOREPORTS-NSIAD-99-129 P0b002ee1803792c6 f:ns99129 DGPO 2010-08-12 2011-03-28 GAOREPORTS-NSIAD-99-129 machine generated eng fdlp REPORT GAOREPORTS-NSIAD-99-129 NSIAD-99-129 Program evaluation Data integrity Evaluation methods Personal property Employee transfers Household goods Army Hunter Pilot Program Letter Report NSIAD Pursuant to a legislative requirement, GAO provided information on the lessons learned from the Army's personal property program, the Hunter Pilot Project, focusing on the: (1) Army's evaluation methodology of the Hunter Pilot, including the validity of data and reported results; and (2) status of all ongoing and planned pilot projects and the adequacy of the Department of Defense's (DOD) plans to evaluate the pilot projects.<p/>GAO noted that: (1) although the Army reported that the Hunter pilot was a success, GAO found that most of the results of its evaluation were inconclusive; (2) while the Hunter pilot provides services and benefits that were not previously available during the moving process, GAO was unable to validate all reported results of the Army's evaluation of this pilot because of weaknesses in the evaluation methodology and data; (3) specifically, because of the methods used in conducting the customer surveys, GAO could not confirm that customer satisfaction improved; (4) also, due to weaknesses in the Army's methodology and data reliability, GAO could not validate the extent to which pilot costs exceeded baseline costs; (5) however, GAO was able to confirm that 33 percent of the pilot shipments were awarded to small business carriers and agents; (6) further, lessons learned by the Army in developing an evaluation plan, conducting the pilot test, and evaluating results can provide useful information to DOD as it conducts and assesses other pilot efforts; (7) the Navy and the Military Traffic Management Command each have a personal property pilot project underway, and DOD is proposing a fourth pilot to test different approaches to improve its personal property program; (8) as a result, DOD will be running multiple pilots concurrently, with different goals, objectives, and expected outcomes; (9) U.S. Transportation Command (USTRANSCOM) is tasked with evaluating the results of the pilots and using that information to recommend a redesigned Department-wide relocation program; (10) however, DOD has not yet determined how many approaches will ultimately be tested and the milestones for completing the pilots' evaluation and implementing an improved process, nor has it assured itself that a methodologically sound evaluation process is in place to execute this process; (11) improving DOD's personal property program has been a slow, complex process; (12) DOD and the services have spent a large amount of time and effort to dramatically change the quality of services military personnel receive; and (13) GAO supports pilots as a tool to test different approaches. https://www.govinfo.gov/content/pkg/GAOREPORTS-NSIAD-99-129/html/GAOREPORTS-NSIAD-99-129.htm https://www.govinfo.gov/content/pkg/GAOREPORTS-NSIAD-99-129/pdf/GAOREPORTS-NSIAD-99-129.pdf GAO/NSIAD-99-129 https://www.govinfo.gov/app/details/GAOREPORTS-NSIAD-99-129 Letter Report GAO/NSIAD-99-129; Defense Transportation: The Army's Hunter Pilot Project Is; Program evaluation Data integrity Evaluation methods Personal property Employee transfers Household goods Army Hunter Pilot Program Title 10 Chapter 137 10 U.S.C. Chapter 137 H. Rept. 104-863