United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office National Security and International Affairs Division author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 1993-11-29 monographic deposited born digital GA 1.13:NSIAD-94-39 https://www.govinfo.gov/app/details/GAOREPORTS-NSIAD-94-39 P0b002ee18039cad2 f:ns94039 DGPO 2010-08-12 2011-03-23 GAOREPORTS-NSIAD-94-39 machine generated eng fdlp REPORT GAOREPORTS-NSIAD-94-39 NSIAD-94-39 Department of Defense contractors Personal property Household goods Freight transportation operations Freight damage claims Liability (legal) Debt collection Claims processing Documentation Claims settlement Letter Report NSIAD This report reviews the Defense Department's (DOD) efforts to recover from government contractors the money it paid to military and civilian personnel for lost or damaged personal property moved under DOD's Direct Procurement Method of shipment. DOD nearly always tries to recover loss and damage claims from destination contractors, even though others, particularly the origin contractor or one of the freight carriers, may be more responsible for losses and damages and may have greater liability limits than does the destination contractor. Claims officials have recovered less than they could have and have indirectly forced destination contractors to boost rates to offset the claims losses. In addition, origin transportation officers have received only minimal feedback, which could have been helpful in reducing the loss and damage and improving the quality of service on future shipments. This report explains in detail the reasons the claims officials did not attempt recovery from other than the destination contractor. https://www.govinfo.gov/content/pkg/GAOREPORTS-NSIAD-94-39/html/GAOREPORTS-NSIAD-94-39.htm GAO/NSIAD-94-39 https://www.govinfo.gov/app/details/GAOREPORTS-NSIAD-94-39 Letter Report GAO/NSIAD-94-39; Household Goods: DOD Can Improve Claims Recovery on Direct Procurement Method Shipments; Department of Defense contractors Personal property Household goods Freight transportation operations Freight damage claims Liability (legal) Debt collection Claims processing Documentation Claims settlement