United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 1996-07-01 monographic deposited born digital 13 p. GA 1.13:IAP-96-22 https://www.govinfo.gov/app/details/GAOREPORTS-IAP-96-22 P0b002ee18039dd43 f:ia96022 DGPO 2010-08-12 2011-03-28 GAOREPORTS-IAP-96-22 machine generated eng fdlp REPORT GAOREPORTS-IAP-96-22 IAP-96-22 Tax administration Systems conversions Information processing operations Government collections Taxpayers Tax returns Accounts receivable Delinquent taxes Financial management Customer service IRS Tax System Modernization Program TSM IRS Customer Service Vision Letter Report GAO presented its Tax Policy and Administration issue area plan for fiscal years 1996 through 1998.<p/>GAO plans to assess: (1) how the Internal Revenue Service (IRS) can improve its financial, strategic, and human resources management; (2) how the tax systems for individual taxpayers and business taxpayers can be improved; (3) how IRS can improve customer service and the way it receives and processes tax returns, payments, and related information; (4) how IRS can improve its programs for preventing, identifying, reporting, and collecting delinquent taxes; (5) whether the purposes of tax expenditures and tax-exempt status can be achieved more effectively through improved design and administration or through alternative mechanisms; and (6) how the administration of proposed alternative tax systems compare with that of the present system. https://www.govinfo.gov/content/pkg/GAOREPORTS-IAP-96-22/html/GAOREPORTS-IAP-96-22.htm https://www.govinfo.gov/content/pkg/GAOREPORTS-IAP-96-22/pdf/GAOREPORTS-IAP-96-22.pdf GAO/IAP-96-22 https://www.govinfo.gov/app/details/GAOREPORTS-IAP-96-22 Letter Report GAO/IAP-96-22; Tax Policy and Administration Issue Area Plan--Fiscal Years 1996-98; Tax administration Systems conversions Information processing operations Government collections Taxpayers Tax returns Accounts receivable Delinquent taxes Financial management Customer service IRS Tax System Modernization Program TSM IRS Customer Service Vision