United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office Health, Education, and Human Services Division author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 1996-12-20 monographic deposited born digital 56 p. GA 1.13:HEHS-97-20 https://www.govinfo.gov/app/details/GAOREPORTS-HEHS-97-20 P0b002ee180392fe7 f:he97020 DGPO 2010-08-12 2011-03-23 GAOREPORTS-HEHS-97-20 machine generated eng fdlp REPORT GAOREPORTS-HEHS-97-20 HEHS-97-20 Federal social security programs Claims processing Human resources utilization Social security benefits Disability benefits Federal agency reorganization Cost control Administrative costs Eligibility determinations Personnel management Social Security Disability Insurance Program Supplemental Security Income Program SSA Reengineered Disability Program Chapter Report HEHS The disability insurance and supplemental security income programs grew rapidly between 1988 and 1995; the number of beneficiaries increased by about 50 percent. The Social Security Administration (SSA), which downsized during that period, has struggled to keep up with the unprecedented growth in applications for disability benefits and appeals of disability decisions. The processing of claims has been delayed, creating hardship for disabled claimants, who often must wait for more than a year for a final decision. SSA is trying to redesign its disability claims process to reduce administrative costs and shorten the time a claimant awaits a decision. This report provides information on the redesign, specifically (1) SSA's vision for and progress in redesigning the disability claims process, (2) issues related to the scope and complexity of the redesign, and (3) SSA's efforts to maintain stakeholders' support. https://www.govinfo.gov/content/pkg/GAOREPORTS-HEHS-97-20/html/GAOREPORTS-HEHS-97-20.htm https://www.govinfo.gov/content/pkg/GAOREPORTS-HEHS-97-20/pdf/GAOREPORTS-HEHS-97-20.pdf GAO/HEHS-97-20 https://www.govinfo.gov/app/details/GAOREPORTS-HEHS-97-20 Chapter Report GAO/HEHS-97-20; SSA Disability Redesign: Focus Needed on Initiatives Most Crucial to Reducing Costs and Time; Federal social security programs Claims processing Human resources utilization Social security benefits Disability benefits Federal agency reorganization Cost control Administrative costs Eligibility determinations Personnel management Social Security Disability Insurance Program Supplemental Security Income Program SSA Reengineered Disability Program