United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office General Government Division author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 1998-12-31 monographic deposited born digital 64 p. GA 1.13:GGD-99-21 https://www.govinfo.gov/app/details/GAOREPORTS-GGD-99-21 P0b002ee180378498 f:gg99021 DGPO 2010-08-12 2011-03-23 GAOREPORTS-GGD-99-21 machine generated eng fdlp REPORT GAOREPORTS-GGD-99-21 GGD-99-21 Tax administration Tax returns Electronic forms Performance measures Tax refunds Tax violations Customer service Telephone IRS TeleFile Program IRS Electronic Filing System IRS 1040PC Program Earned Income Tax Credit IRS TeleTax System EIC Letter Report GGD Internal Revenue Service (IRS) indicators show that IRS generally met or exceeded its performance goals for the 1998 tax filing season. Included in IRS indicators are measures of the timeliness of its processing of refunds, the accessibility of its telephone service, the accuracy with which it processes returns, and the accuracy of the assistance it gives over the telephone. Although millions of taxpayers used the services provided by IRS' walk-in sites during the 1998 tax filing season, the agency lacked meaningful nationwide data for assessing the performance of those sites. This report also discusses six specific areas: (1) IRS efforts to increase the use of electronic filing; (2) IRS' progress in addressing an issue discussed in GAO reports on the 1996 and 1997 filing seasons involving the use of private banks to process some tax payments; (3) IRS' implementation of the 1997 tax law change dealing with capital gains; (4) the status of IRS' efforts to reduce Earned Income Credit noncompliance; (5) the ability of taxpayers seeking assistance to reach IRS by telephone; and (6) other IRS efforts to provide information to taxpayers, such as its web site on the Internet and TeleTax. GAO also discusses IRS' test of a new processing system that has implications for future filing seasons. https://www.govinfo.gov/content/pkg/GAOREPORTS-GGD-99-21/html/GAOREPORTS-GGD-99-21.htm https://www.govinfo.gov/content/pkg/GAOREPORTS-GGD-99-21/pdf/GAOREPORTS-GGD-99-21.pdf GAO/GGD-99-21 https://www.govinfo.gov/app/details/GAOREPORTS-GGD-99-21 Letter Report GAO/GGD-99-21; Tax Administration: IRS' 1998 Tax Filing Season; Tax administration Tax returns Electronic forms Performance measures Tax refunds Tax violations Customer service Telephone IRS TeleFile Program IRS Electronic Filing System IRS 1040PC Program Earned Income Tax Credit IRS TeleTax System EIC