United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office General Government Division author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 1999-07-20 monographic deposited born digital 28 p. GA 1.13:GGD-99-121 https://www.govinfo.gov/app/details/GAOREPORTS-GGD-99-121 P0b002ee18038529b f:gg99121 DGPO 2010-08-12 2011-03-28 GAOREPORTS-GGD-99-121 machine generated eng fdlp REPORT GAOREPORTS-GGD-99-121 GGD-99-121 Internal controls Reporting requirements Customs administration Data bases Federal records management Letter Report GGD GAO reviewed whether the U.S. Customs Service Office of Investigations follows its case management policies and procedures. GAO visited the Special Agent in Charge Offices in New York and Chicago and found that many agents were not entering statistics into the electronic management database as required. Moreover, many first-line supervisors were not providing evidence of investigative case file quarterly reviews. Most agents were not completing opening reports of investigations within 10 days after an investigation was initiated, as required. Also, some investigative files that GAO requested could not be located. Since 1995, Customs' Office of Internal Affairs, Management Inspection Division has repeatedly reported these same findings. However, the Division routinely did not summarize the case management problems or recommend ways for the Office of Investigations to correct the problems. https://www.govinfo.gov/content/pkg/GAOREPORTS-GGD-99-121/html/GAOREPORTS-GGD-99-121.htm https://www.govinfo.gov/content/pkg/GAOREPORTS-GGD-99-121/pdf/GAOREPORTS-GGD-99-121.pdf GAO/GGD-99-121 https://www.govinfo.gov/app/details/GAOREPORTS-GGD-99-121 Letter Report GAO/GGD-99-121; U.S. Customs Service: Office of Investigations Case; Internal controls Reporting requirements Customs administration Data bases Federal records management