United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office General Government Division author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 1995-12-29 monographic deposited born digital 39 p. GA 1.13:GGD-96-48 https://www.govinfo.gov/app/details/GAOREPORTS-GGD-96-48 P0b002ee180389b0b f:gg96048 DGPO 2010-08-12 2011-03-24 GAOREPORTS-GGD-96-48 machine generated eng fdlp REPORT GAOREPORTS-GGD-96-48 GGD-96-48 Personal income taxes Tax refunds Taxpayers Fraud Social security number Telephone communications operations Computerized information systems Questionable payments Tax returns Information processing operations IRS 1040PC Program IRS TeleFile Program IRS Service Center Recognition/Image Processing System Earned Income Tax Credit IRS Electronic Filing System Letter Report GGD Pursuant to a congressional request, GAO reviewed the Internal Revenue Service's (IRS) performance during the 1995 tax filing season, focusing on the: (1) processing of individual income tax returns and refunds; (2) ability of taxpayers to reach IRS by telephone; and (3) new IRS computer system for processing returns.<p/>GAO found that: (1) of the 74 million refunds IRS issued as of June 16, 1995, 7 million were delayed for up to 8 weeks because of systematic checks for questionable refund claims; (2) IRS delayed refunds on returns with missing or invalid social security numbers (SSN) to identify duplicate uses of the same SSN and fraud schemes; (3) although IRS answered 11 percent more calls from taxpayers in the 1995 filing season, the chance of reaching an IRS assistor was not very good; and (4) IRS experienced numerous problems with its electronic image computer system, including extensive downtime and slow processing rates, that hampered productivity. https://www.govinfo.gov/content/pkg/GAOREPORTS-GGD-96-48/html/GAOREPORTS-GGD-96-48.htm https://www.govinfo.gov/content/pkg/GAOREPORTS-GGD-96-48/pdf/GAOREPORTS-GGD-96-48.pdf GAO/GGD-96-48 https://www.govinfo.gov/app/details/GAOREPORTS-GGD-96-48 Letter Report GAO/GGD-96-48; The 1995 Tax Filing Season: IRS Performance Indicators Provide Incomplete Information About Some Problems; Personal income taxes Tax refunds Taxpayers Fraud Social security number Telephone communications operations Computerized information systems Questionable payments Tax returns Information processing operations IRS 1040PC Program IRS TeleFile Program IRS Service Center Recognition/Image Processing System Earned Income Tax Credit IRS Electronic Filing System