United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office General Government Division author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 1994-02-04 monographic deposited born digital GA 1.13:GGD-94-85 https://www.govinfo.gov/app/details/GAOREPORTS-GGD-94-85 P0b002ee18038f181 f:gg94085 DGPO 2010-08-12 2011-03-28 GAOREPORTS-GGD-94-85 machine generated eng fdlp REPORT GAOREPORTS-GGD-94-85 GGD-94-85 Postal rates Budget receipts Postal service contracts Cost control Public administration Postal service Mail transportation operations Productivity Cost analysis Administrative costs National Performance Review Letter Report GGD In response to customer complaints about long lines at post offices and the lack of self-service areas for stamps and other items, the U.S. Postal Service has opened 23 retail stores since 1989 and has plans to open 20 more in 1994. These retail stores offer the same services as found at traditional post offices but boast more business and communication services, such as fax, E-Mail, and word processing, provided by commercial parcel and retail mail services. Fourteen of the 16 retail stores that had been in operation for at least a year were profitable at the end of fiscal year 1993; overall revenues were 2.5 to 6 times greater than operating costs. Not enough data were available to estimate revenues and costs for the other two stores. New store locations are chosen on the basis of customer need and convenience--the same criteria used to select traditional post office sites. https://www.govinfo.gov/content/pkg/GAOREPORTS-GGD-94-85/html/GAOREPORTS-GGD-94-85.htm GAO/GGD-94-85 https://www.govinfo.gov/app/details/GAOREPORTS-GGD-94-85 Letter Report GAO/GGD-94-85; U.S. Postal Service: Newly Designed Retail Store Revenues Exceed Operating Costs; Postal rates Budget receipts Postal service contracts Cost control Public administration Postal service Mail transportation operations Productivity Cost analysis Administrative costs National Performance Review