United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office General Government Division author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 1994-09-29 monographic deposited born digital GA 1.13:GGD-94-201B https://www.govinfo.gov/app/details/GAOREPORTS-GGD-94-201B P0b002ee18039fd5b f:gg94201b DGPO 2010-08-12 2011-03-23 GAOREPORTS-GGD-94-201B machine generated eng fdlp REPORT GAOREPORTS-GGD-94-201B GGD-94-201B Postal service Working conditions Collective bargaining agreements Labor-management relations Employee incentives Job satisfaction surveys Government employee unions Personnel management Personnel evaluation Federal agency reorganization USPS Customer Satisfaction Index USPS External First-Class Measurement System USPS Striving for Excellence Together Program USPS Mail Condition Reporting System Chapter Report GGD

More than 800,000 people work for the U.S. Postal Service, making it the nation's largest civilian employer. During the Postal Service's history, relations between labor unions and postal management have often been confrontational. Postal employees work under a highly structured system of rules and autocratic management style. Working conditions at plants and post offices reportedly have contributed to tension and frustration, and the number of violent incidents involving postal employees has increased since 1983. The results of GAO's review of labor-management relations at the Postal Service are presented in two volumes. The first volume summarizes (1) the labor-management conflict that exists on the workroom floor of the vast mail processing plants and post offices and (2) past and current efforts by the Postal Service, employee unions, and management associations to end the conflict. GAO makes recommendations concerning the adversarial labor-management relations at the national level and long-standing quality of work/life issues on the workroom floor. The second volume discusses in more detail the labor-management environment in the Postal Service. Included are (1) postal management, union, and management association views on the underlying causes of workroom conflict; (2) employee opinions about the Postal Service on a wide range of topics; (3) the work climate in mail processing plants and post offices that GAO visited; and (4) past and current initiatives to change that climate. https://www.govinfo.gov/content/pkg/GAOREPORTS-GGD-94-201B/html/GAOREPORTS-GGD-94-201B.htm GAO/GGD-94-201B https://www.govinfo.gov/app/details/GAOREPORTS-GGD-94-201B Chapter Report GAO/GGD-94-201B; U.S. Postal Service: Labor-Management Problems Persist on the Workroom Floor (Volume II); Postal service Working conditions Collective bargaining agreements Labor-management relations Employee incentives Job satisfaction surveys Government employee unions Personnel management Personnel evaluation Federal agency reorganization USPS Customer Satisfaction Index USPS External First-Class Measurement System USPS Striving for Excellence Together Program USPS Mail Condition Reporting System Title 5 Section 7311 5 U.S.C. 7311 Title 39 Section 1001et seq. Title 39 Section 1003 Title 39 Section 1004 Title 39 Section 1204 Title 39 Section 1205 Title 39 Section 1206 Title 39 Section 1207 Title 39 Section 410 39 U.S.C. 1001et seq. 39 U.S.C. 1003 39 U.S.C. 1004 39 U.S.C. 1204 39 U.S.C. 1205 39 U.S.C. 1206 39 U.S.C. 1207 39 U.S.C. 410 Public Law 91-375