United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office General Government Division author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 1994-09-29 monographic deposited born digital GA 1.13:GGD-94-201A https://www.govinfo.gov/app/details/GAOREPORTS-GGD-94-201A P0b002ee18037a6df f:gg94201a DGPO 2010-08-12 2011-03-23 GAOREPORTS-GGD-94-201A machine generated eng fdlp REPORT GAOREPORTS-GGD-94-201A GGD-94-201A Postal service Working conditions Collective bargaining agreements Labor-management relations Employee incentives Job satisfaction surveys Government employee unions Personnel management Personnel evaluation Work measurement standards USPS Employee Involvement/Quality of Work Life Program Letter Report GGD More than 800,000 people work for the U.S. Postal Service, making it the nation's largest civilian employer. During the Postal Service's history, relations between labor unions and postal management have often been confrontational. Postal employees work under a highly structured system of rules and autocratic management style. Working conditions at plants and post offices reportedly have contributed to tension and frustration, and the number of violent incidents involving postal employees has increased since 1983. The results of GAO's review of labor-management relations at the Postal Service are presented in two volumes. The first volume summarizes (1) the labor-management conflict that exists on the workroom floor of the vast mail processing plants and post offices and (2) past and current efforts by the Postal Service, employee unions, and management associations to end the conflict. GAO makes recommendations concerning the adversarial labor-management relations at the national level and long-standing quality of work/life issues on the workroom floor. The second volume discusses in more detail the labor-management environment in the Postal Service. Included are (1) postal management, union, and management association views on the underlying causes of workroom conflict; (2) employee opinions about the Postal Service on a wide range of topics; (3) the work climate in mail processing plants and post offices that GAO visited; and (4) past and current initiatives to change that climate. https://www.govinfo.gov/content/pkg/GAOREPORTS-GGD-94-201A/html/GAOREPORTS-GGD-94-201A.htm GAO/GGD-94-201A https://www.govinfo.gov/app/details/GAOREPORTS-GGD-94-201A Letter Report GAO/GGD-94-201A; U.S. Postal Service: Labor-Management Problems Persist on the Workroom Floor (Volume I); Postal service Working conditions Collective bargaining agreements Labor-management relations Employee incentives Job satisfaction surveys Government employee unions Personnel management Personnel evaluation Work measurement standards USPS Employee Involvement/Quality of Work Life Program