United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office General Government Division author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 1994-07-08 monographic deposited born digital GA 1.13:GGD-94-159 https://www.govinfo.gov/app/details/GAOREPORTS-GGD-94-159 P0b002ee180375478 f:gg94159 DGPO 2010-08-12 2011-03-23 GAOREPORTS-GGD-94-159 machine generated eng fdlp REPORT GAOREPORTS-GGD-94-159 GGD-94-159 Tax administration systems Personnel management Planning Information processing operations Human resources utilization Human resources training Computerized information systems Reductions in force Government employee unions Collective bargaining agreements IRS Tax System Modernization Program TSM IRS Automated Underreporter System IRS Document Processing System IRS Human Resource Master Plan Letter Report GGD GAO reviewed the Internal Revenue Service's (IRS) Tax Systems Modernization (TSM) implementation plan, focusing on: (1) human resource planning for TSM; (2) strategies for meeting the human resource needs of the new IRS environment; and (3) IRS experience in implementing the Automated Underreporter (AUR) project.<p/>GAO found that: (1) although IRS has identified how it plans to use human resources in the modernized environment, it has not yet determined workforce requirements, assessed the current workforce's abilities, or developed detailed retraining and redeployment plans; (2) although IRS estimates that over 24,000 workers will no longer be needed for the jobs they are now doing, it has pledged that no career or career-conditional employees will lose their jobs because of TSM; (3) IRS plans to reassign some employees to new compliance and customer service jobs, reduce seasonal employment levels, and make selective use of voluntary early-out options; (4) IRS was not adequately prepared to redeploy the almost 1,900 employees displaced at 4 service centers due to its failure to conduct comprehensive human resource planning while implementing AUR; and (5) some IRS employees may have to be reassigned again because IRS began reassigning staff before it negotiated AUR redeployment guidelines. https://www.govinfo.gov/content/pkg/GAOREPORTS-GGD-94-159/html/GAOREPORTS-GGD-94-159.htm GAO/GGD-94-159 https://www.govinfo.gov/app/details/GAOREPORTS-GGD-94-159 Letter Report GAO/GGD-94-159; Tax Systems Modernization: Automated Underreporter Project Shows Need for Human Resource Planning; Tax administration systems Personnel management Planning Information processing operations Human resources utilization Human resources training Computerized information systems Reductions in force Government employee unions Collective bargaining agreements IRS Tax System Modernization Program TSM IRS Automated Underreporter System IRS Document Processing System IRS Human Resource Master Plan