United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office General Government Division author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 2000-06-16 monographic deposited born digital 20 p. GA 1.13:GGD-00-146 https://www.govinfo.gov/app/details/GAOREPORTS-GGD-00-146 P0b002ee18039f1bc f:gg00146 DGPO 2010-08-12 2011-03-28 GAOREPORTS-GGD-00-146 machine generated eng fdlp REPORT GAOREPORTS-GGD-00-146 GGD-00-146 Tax administration systems Tax returns Comparative analysis Systems conversions Performance measures Taxpayers IRS Corporate Files On-Line Project IRS Integrated Data Retrieval System Letter Report GGD Pursuant to a congressional request, GAO reviewed the performance of the information systems that the Internal Revenue Service (IRS) uses to process tax returns for individual taxpayers, focusing on: (1) IRS' tax processing systems performance in the 2000 filing season as reported by IRS compared to the 1999 filing season; and (2) whether IRS had taken actions to address those problems affecting individual taxpayers.<p/>GAO noted that: (1) according to IRS performance data and comments from IRS officials and representatives of large tax practitioners, IRS' tax processing systems performed slightly better in the 2000 filing season than in the 1999 filing season; (2) for example, as of mid-April 2000, IRS reported that it had experienced fewer work stoppages caused by critical system-related problems and had fewer such problems that remained unresolved for over 24 hours; (3) also, IRS reported that it processed paper returns faster than in the 1999 filing season; (4) while IRS' data indicate that tax processing systems performed slightly better than last filing season, IRS reported that as of May 2, 2000, it had experienced four minor system-related problems that affected relatively small numbers of individual taxpayers; (5) for example, IRS sent some refunds to the wrong individuals; and (6) according to IRS, it had: (a) corrected all the system-related problems; (b) already taken or was taking action to mitigate their effects on taxpayers; and (c) notified individuals affected by two of the four problems; and (7) for the other two problems that resulted in IRS sending funds to the wrong individual, GAO was concerned that IRS did not notify them. https://www.govinfo.gov/content/pkg/GAOREPORTS-GGD-00-146/html/GAOREPORTS-GGD-00-146.htm https://www.govinfo.gov/content/pkg/GAOREPORTS-GGD-00-146/pdf/GAOREPORTS-GGD-00-146.pdf GAO/GGD-00-146 https://www.govinfo.gov/app/details/GAOREPORTS-GGD-00-146 Letter Report GAO/GGD-00-146; IRS' 2000 Tax Filing Season: IRS Measures Show Tax; Tax administration systems Tax returns Comparative analysis Systems conversions Performance measures Taxpayers IRS Corporate Files On-Line Project IRS Integrated Data Retrieval System