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 <title>Human Capital: Telework Programs Need Clear Goals and Reliable Data</title>
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<abstract>Telework continues to receive attention within Congress and
federal agencies as a human capital strategy that offers various 
flexibilities to both employers and employees. Increasingly	 
recognized as an important means to achieving a number of federal
goals, telework offers greater capability to continue operations 
during emergency events, as well as affording environmental,	 
energy, and other benefits to society. This statement highlights 
some of GAO&apos;s prior work on federal telework programs, including 
key practices for successful implementation of telework 	 
initiatives, identified in a 2003 GAO report and a 2005 GAO	 
analysis of telework program definitions and methods in five	 
federal agencies. It also notes more recent work where agency	 
officials cite their telework programs as yielding benefits. As  
GAO has previously recommended, Congress should determine ways to
promote more consistent telework definitions and measures. In	 
particular, Congress might want to have the Office of Personnel  
Management (OPM) and the Chief Human Capital Officers Council	 
develop definitions and measures that would allow for a more	 
meaningful assessment of progress in agency telework programs.</abstract>
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<identifier type="preferred citation">GAO-08-261T</identifier>
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<note>Testimony</note>
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 <topic>Requirements definition</topic>
 <topic>Telecommuting</topic>
 <topic>Government agency oversight</topic>
 <topic>Program goals or objectives</topic>
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  <title>United States Public Law 346 (106th Congress)</title>
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