United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 2006-12-08 monographic deposited born digital 114 p. GA 1.13:GAO-07-51 https://www.govinfo.gov/app/details/GAOREPORTS-GAO-07-51 P0b002ee18038b20a f:d0751 DGPO 2010-08-12 2011-03-24 GAOREPORTS-GAO-07-51 machine generated eng fdlp REPORT GAOREPORTS-GAO-07-51 GAO-07-51 Computer services contracts Computer support services Contract administration Customer service Government information dissemination Information technology Interoperability Naval procurement Performance measures Program evaluation Program management Strategic planning Surveys Navy Marine Corps Intranet Program Other Written Product A63967 The Navy Marine Corps Intranet (NMCI) is a 10-year, $9.3 billion information technology services program. Through a performance-based contract, the Navy is buying network (intranet), application, and other hardware and software services at a fixed price per unit (or "seat") to support about 550 sites. GAO prepared this report under the Comptroller General's authority as part of a continued effort to assist Congress and reviewed (1) whether the program is meeting its strategic goals, (2) the extent to which the contractor is meeting service level agreements, (3) whether customers are satisfied with the program, and (4) what is being done to improve customer satisfaction. To accomplish this, GAO reviewed key program and contract performance management-related plans, measures, and data and interviewed NMCI program and contractor officials, as well as NMCI customers at shipyards and air depots. https://www.govinfo.gov/content/pkg/GAOREPORTS-GAO-07-51/html/GAOREPORTS-GAO-07-51.htm https://www.govinfo.gov/content/pkg/GAOREPORTS-GAO-07-51/pdf/GAOREPORTS-GAO-07-51.pdf GAO-07-51 https://www.govinfo.gov/app/details/GAOREPORTS-GAO-07-51 Other Written Product GAO-07-51; Information Technology: DOD Needs to Ensure That Navy Marine Corps Intranet Program Is Meeting Goals and Satisfying Customers; Computer services contracts Computer support services Contract administration Customer service Government information dissemination Information technology Interoperability Naval procurement Performance measures Program evaluation Program management Strategic planning Surveys Navy Marine Corps Intranet Program