United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 2006-12-15 monographic deposited born digital 68 p. GA 1.13:GAO-07-169 https://www.govinfo.gov/app/details/GAOREPORTS-GAO-07-169 P0b002ee180390e40 f:d07169 DGPO 2010-08-12 2011-03-24 GAOREPORTS-GAO-07-169 machine generated eng fdlp REPORT GAOREPORTS-GAO-07-169 GAO-07-169 Accountability Claims processing Claims settlement Damage claims Federal aid programs Flood insurance Hurricane Katrina Hurricane Rita Insurance claims Insurance losses Natural disasters Policy evaluation Program evaluation Property losses Residences Government agency oversight Policies and procedures National Flood Insurance Program Other Written Product A64187

In August and September 2005, Hurricanes Katrina and Rita caused unprecedented destruction to property along the Gulf Coast, resulting in billions of dollars of damage claims to the National Flood Insurance Program (NFIP). This report, which we initiated under the authority of the Comptroller General, examines (1) the impact of Hurricanes Katrina and Rita on the NFIP and paid losses by location and property type; (2) the challenges the Federal Emergency Management Agency (FEMA) and others faced in addressing the needs of NFIP claimants and communities; (3) FEMA's methods of monitoring and overseeing claims adjustments; and (4) FEMA's efforts to meet the requirements of the Flood Insurance Reform Act of 2004 to establish policyholder coverage notifications, an appeals process for claimants, and education and training requirements for agents. To conduct these assessments, GAO interviewed FEMA and insurance officials, analyzed claims data, and examined a sample of reports done on the accuracy of claims adjustments. https://www.govinfo.gov/content/pkg/GAOREPORTS-GAO-07-169/html/GAOREPORTS-GAO-07-169.htm https://www.govinfo.gov/content/pkg/GAOREPORTS-GAO-07-169/pdf/GAOREPORTS-GAO-07-169.pdf GAO-07-169 https://www.govinfo.gov/app/details/GAOREPORTS-GAO-07-169 Other Written Product GAO-07-169; National Flood Insurance Program: New Processes Aided Hurricane Katrina Claims Handling, but FEMA's Oversight Should Be Improved; Accountability Claims processing Claims settlement Damage claims Federal aid programs Flood insurance Hurricane Katrina Hurricane Rita Insurance claims Insurance losses Natural disasters Policy evaluation Program evaluation Property losses Residences Government agency oversight Policies and procedures National Flood Insurance Program Title 42 Section 4001-4129 Title 42 Section 4017 42 U.S.C. 4001-4129 42 U.S.C. 4017 Public Law 108-264