United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 2007-09-28 monographic deposited born digital 29 p. GA 1.13:GAO-07-1160 https://www.govinfo.gov/app/details/GAOREPORTS-GAO-07-1160 P0b002ee180391b56 f:d071160 DGPO 2010-08-12 2011-03-28 GAOREPORTS-GAO-07-1160 machine generated eng fdlp REPORT GAOREPORTS-GAO-07-1160 GAO-07-1160 Documentation Financial records Information access Information security Information storage and retrieval Internal controls Program management Records Records management Tax administration Tax administration systems IRS Integrated Data Retrieval System Other Written Product A76888 Proper paper case file management is a significant issue for the Internal Revenue Service (IRS) because its staff investigate and close millions of case files every year. In addition, IRS employees depend heavily on case files when pursuing enforcement actions. GAO was asked to review IRS's case file storage, tracking, and documentation processes to determine whether IRS has (1) an effective process to ensure that paper case files can be located timely and (2) sufficient data to assess the performance of its paper case file processes. To review these processes, GAO interviewed staff who request case files and case file managers. https://www.govinfo.gov/content/pkg/GAOREPORTS-GAO-07-1160/html/GAOREPORTS-GAO-07-1160.htm https://www.govinfo.gov/content/pkg/GAOREPORTS-GAO-07-1160/pdf/GAOREPORTS-GAO-07-1160.pdf GAO-07-1160 https://www.govinfo.gov/app/details/GAOREPORTS-GAO-07-1160 Other Written Product GAO-07-1160; Tax Administration: The Internal Revenue Service Can Improve Its Management of Paper Case Files; Documentation Financial records Information access Information security Information storage and retrieval Internal controls Program management Records Records management Tax administration Tax administration systems IRS Integrated Data Retrieval System