United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 2007-07-17 monographic deposited born digital 66 p. GA 1.13:GAO-07-1013R https://www.govinfo.gov/app/details/GAOREPORTS-GAO-07-1013R P0b002ee18038d735 f:d071013r DGPO 2010-08-12 2011-03-28 GAOREPORTS-GAO-07-1013R machine generated eng fdlp REPORT GAOREPORTS-GAO-07-1013R GAO-07-1013R Best practices Citizenship Federal agency reorganization Homeland security Performance measures Reporting requirements Strategic planning Business transformation Policies and procedures Program implementation Correspondence A72730 GAO and Inspector General (IG) reports have noted that the U.S. Citizenship and Immigration Service (USCIS) efforts to modernize over the last 4 years have been unfocused, conducted in an ad hoc and decentralized manner, and, in certain instances, duplicative. In 2006, USCIS decided to reexamine its modernization effort within the context of an agencywide organizational and business transformation initiative. The agency embarked on a transformation of its business processes and technology aimed at increasing national security and integrity, improving customer service, and achieving operational efficiency. We agreed with this approach and recommended that USCIS employ key practices for successful organizational transformations to better ensure the success of its efforts. USCIS plans to complete its transformation by 2013 at an estimated cost of up to $536 million, mostly funded by fee revenues. The Department of Homeland Security (DHS) Appropriations Act for fiscal year 2007 mandated that GAO review USCIS' transformation plans before the agency can obligate $47 million in funding for the transformation. Congress also requested that specific information be included in USCIS' plan: all resources associated with transformation efforts (appropriations and fees), including a detailed breakout of costs for fiscal year 2007, and the impact of availability of fee revenue; alignment of the transformation process with DHS' enterprise architecture; and details on expected project performance and deliverables. Pursuant to the Department of Homeland Security Appropriations Act, 2007, USCIS, in May 2007, submitted to the congressional appropriations committees its Transformation Program Strategic Plan and Expenditure Plan. As required by the act, we reviewed these plans. Our objectives were to (1) describe the extent to which USCIS' plans incorporate key practices identified by GAO for organizational transformations, and (2) describe if and how USCIS' plans include congressionally requested information. https://www.govinfo.gov/content/pkg/GAOREPORTS-GAO-07-1013R/html/GAOREPORTS-GAO-07-1013R.htm https://www.govinfo.gov/content/pkg/GAOREPORTS-GAO-07-1013R/pdf/GAOREPORTS-GAO-07-1013R.pdf GAO-07-1013R https://www.govinfo.gov/app/details/GAOREPORTS-GAO-07-1013R Correspondence GAO-07-1013R; USCIS Transformation: Improvements to Performance, Human Capital, and Information Technology Management Needed as Modernization Proceeds; Best practices Citizenship Federal agency reorganization Homeland security Performance measures Reporting requirements Strategic planning Business transformation Policies and procedures Program implementation Volume 120 Page 1355 120 Stat. 1355