United States Government Publishing Office
publisher
pbl
distributor
dst
United States
Government Accountability Office
author
aut
Government Organization
text
government publication
eng
GAOREPORTS
Legislative Agency Publications
gao
legislative
2010-08-12
U.S. Government Printing Office
2005-01-18
monographic
deposited
born digital
35 p.
GA 1.13:GAO-05-38
https://www.govinfo.gov/app/details/GAOREPORTS-GAO-05-38
P0b002ee18039e3e7
f:d0538
DGPO
2010-08-12
2011-03-23
GAOREPORTS-GAO-05-38
machine generated
eng
fdlp
REPORT
GAOREPORTS-GAO-05-38
GAO-05-38
Federal employees
Retirement benefits
Retirement pensions
Customer service
Private sector
Private sector practices
Comparative analysis
Quality assurance
Federal Thrift Savings Plan
Other Written Product
A15756
Federal Thrift Savings Plan: Customer Service Practices Adopted by Private Sector Plan Managers Should Be Considered
Intended to resemble private sector 401(k) pension plans, the
federal government's Thrift Savings Plan (TSP) held more than
$128 billion in retirement assets for over 3 million participants
at the end of 2003. Customer service-related difficulties during
the Federal Retirement Thrift Investment Board's (TSP's governing
body) record-keeping system conversion in 2003 led the Chairman
of a Senate Committee to ask GAO to examine the customer service
provided to TSP participants. This review describes (1) customer
service provisions within TSP and those offered by private sector
managers and (2) customer service practices used by private
sector plan managers that could be considered for use in TSP.
https://www.govinfo.gov/content/pkg/GAOREPORTS-GAO-05-38/html/GAOREPORTS-GAO-05-38.htm
https://www.govinfo.gov/content/pkg/GAOREPORTS-GAO-05-38/pdf/GAOREPORTS-GAO-05-38.pdf
GAO-05-38
https://www.govinfo.gov/app/details/GAOREPORTS-GAO-05-38
Other Written Product
GAO-05-38; Federal Thrift Savings Plan: Customer Service Practices Adopted by Private Sector Plan Managers Should Be Considered;
Federal employees
Retirement benefits
Retirement pensions
Customer service
Private sector
Private sector practices
Comparative analysis
Quality assurance
Federal Thrift Savings Plan
United States Code
Title 5 Section 8350
Title 5 Section 8432(b)
Title 5 Section 8473
5 U.S.C. 8350
5 U.S.C. 8432(b)
5 U.S.C. 8473
United States Code
Title 26 Section 401(k)
26 U.S.C. 401(k)
United States Code
Title 145 Section 8474
145 U.S.C. 8474
United States Code
Title 165 Section 8432
165 U.S.C. 8432
United States Code
Title 245 Section 8350
245 U.S.C. 8350