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<classification authority="sudocs">GA 1.13:GAO-04-919</classification>
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 <title>Defense Management: Tools for Measuring and Managing Defense Agency Performance Could Be Strengthened</title>
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<abstract>GAO was mandated to assess the effectiveness of defense agency
performance contracts as management tools. As agreed, GAO also	 
reviewed other tools (performance plans and balanced scorecards) 
and focused on three defense agencies--the Defense Logistics	 
Agency (DLA), the Defense Information Systems Agency (DISA), and 
the Department of Defense Education Activity (DODEA). GAO	 
addressed (1) the extent that the defense agencies initially used
performance contracts, including whether this tool addressed	 
attributes associated with results-oriented management; (2)	 
defense agencies&apos; efforts to implement performance plans using	 
lessons learned from the initial contracts; and (3) the extent	 
DOD established mechanisms to share lessons learned. GAO reviewed
the content of these tools, but not the actual or reported	 
performance. DISA has not yet finalized its scorecard, thus this 
report discusses only DISA&apos;s plans for its scorecard.</abstract>
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 <topic>Performance measures</topic>
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