United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 2003-10-31 monographic deposited born digital 51 p. GA 1.13:GAO-04-84 https://www.govinfo.gov/app/details/GAOREPORTS-GAO-04-84 P0b002ee18037e5f2 f:d0484 DGPO 2010-08-12 2011-03-28 GAOREPORTS-GAO-04-84 machine generated eng fdlp REPORT GAOREPORTS-GAO-04-84 GAO-04-84 Performance measures Program evaluation Tax administration Comparative analysis Tax consultants Tax returns Tax refunds Web sites Customer service Taxpayers Other Written Product A08804 During the tax filing season, millions of taxpayers file their returns and seek assistance by calling or visiting IRS's offices or Web site. GAO was asked to assess IRS's 2003 filing season performance in five areas: processing returns, refunds and remittances; electronic filing; telephone service; walk-in assistance, and Web site. We assessed for each of those five areas (1) IRS's performance in 2003, including any factors that helped or impeded its efforts, (2) any new initiatives that were intended to improve IRS's performance in 2003, and (3) IRS's performance over past filing seasons. https://www.govinfo.gov/content/pkg/GAOREPORTS-GAO-04-84/html/GAOREPORTS-GAO-04-84.htm https://www.govinfo.gov/content/pkg/GAOREPORTS-GAO-04-84/pdf/GAOREPORTS-GAO-04-84.pdf GAO-04-84 https://www.govinfo.gov/app/details/GAOREPORTS-GAO-04-84 Other Written Product GAO-04-84; Tax Administration: IRS's 2003 Filing Season Performance Showed Improvements; Performance measures Program evaluation Tax administration Comparative analysis Tax consultants Tax returns Tax refunds Web sites Customer service Taxpayers Public Law 103-62