United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 2004-06-24 monographic deposited born digital 82 p. GA 1.13:GAO-04-791 https://www.govinfo.gov/app/details/GAOREPORTS-GAO-04-791 P0b002ee1803a2991 f:d04791 DGPO 2010-08-12 2011-05-04 GAOREPORTS-GAO-04-791 machine generated eng fdlp REPORT GAOREPORTS-GAO-04-791 GAO-04-791 Education or training Electronic government Federal employees Information technology Personnel management Productivity in government Training utilization Best practices Comparative benchmarking products Other Written Product A10637 Effective training of information technology (IT) staff, as called for in the E-Government (E-Gov) Act of 2002, is essential to developing and retaining a qualified workforce. In an earlier report (GAO-03-390), we identified 22 leading practices, grouped into 5 key training management processes, used by private-sector companies to implement effective IT training. These practices suggest approaches that government agencies could consider. To assess IT training in the federal government, including its use of leading practices, we were asked to determine, among other things, to what extent federal agencies use our leading practices, the major obstacles in providing effective IT training and how agencies address them, and the progress the Office of Personnel Management (OPM) is making in issuing policies and performing evaluations to encourage agencies to provide effective IT training. https://www.govinfo.gov/content/pkg/GAOREPORTS-GAO-04-791/html/GAOREPORTS-GAO-04-791.htm https://www.govinfo.gov/content/pkg/GAOREPORTS-GAO-04-791/pdf/GAOREPORTS-GAO-04-791.pdf GAO-04-791 https://www.govinfo.gov/app/details/GAOREPORTS-GAO-04-791 Other Written Product GAO-04-791; Information Technology: Training Can Be Enhanced by Greater Use of Leading Practices; Education or training Electronic government Federal employees Information technology Personnel management Productivity in government Training utilization Best practices Comparative benchmarking products