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 <subject>Customer service</subject>
 <subject>Strategic planning</subject>
 <subject>Tax administration</subject>
 <subject>Tax administration systems</subject>
 <subject>Tax evasion</subject>
 <subject>Taxpayers</subject>
 <subject>Information technology</subject>
 <subject>Performance measures</subject>
 <subject>Labor force</subject>
 <subject>Budget requests</subject>
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 <title>Internal Revenue Service: Assessment of Fiscal Year 2005 Budget Request and 2004 Filing Season Performance</title>
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<abstract>Effective tax administration requires a combination of quality
customer service to help those who want to comply, and effective 
enforcement measures against those who do not. For the last few  
years, we have been reporting on improvements in taxpayer service
and declines in enforcement. With respect to IRS&apos;s fiscal year	 
2005 budget request, the Subcommittee asked GAO to assess whether
(1) IRS will be able to allocate more resources to enforcement,  
and (2) Business Systems Modernization (BSM) and other technology
efforts will deliver cost savings and efficiencies in the	 
immediate future. For the 2004 filing season performance, GAO was
asked to assess IRS&apos;s performance in processing returns and	 
providing assistance to taxpayers.</abstract>
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<identifier type="preferred citation">GAO-04-560T</identifier>
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<note>Testimony</note>
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<subject>
 <topic>Customer service</topic>
 <topic>Strategic planning</topic>
 <topic>Tax administration</topic>
 <topic>Tax administration systems</topic>
 <topic>Tax evasion</topic>
 <topic>Taxpayers</topic>
 <topic>Information technology</topic>
 <topic>Performance measures</topic>
 <topic>Labor force</topic>
 <topic>Budget requests</topic>
 <topic>IRS Business Systems Modernization</topic>
 <topic>Program</topic>
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<relatedItem type="isReferencedBy">
 <titleInfo>
  <title>United States Public Law 62 (103rd Congress)</title>
</titleInfo>
 <identifier type="public law citation">Public Law 103-62</identifier>
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 <titleInfo>
  <title>United States Public Law 106 (104th Congress)</title>
</titleInfo>
 <identifier type="public law citation">Public Law 104-106</identifier>
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 <titleInfo>
  <title>United States Public Law 208 (104th Congress)</title>
</titleInfo>
 <identifier type="public law citation">Public Law 104-208</identifier>
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 <titleInfo>
  <title>United States Public Law 206 (105th Congress)</title>
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 <identifier type="public law citation">Public Law 105-206</identifier>
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 <titleInfo>
  <title>United States Public Law 16 (107th Congress)</title>
</titleInfo>
 <identifier type="public law citation">Public Law 107-16</identifier>
</relatedItem>
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 <titleInfo>
  <title>United States Public Law 199 (108th Congress)</title>
</titleInfo>
 <identifier type="public law citation">Public Law 108-199</identifier>
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