United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 2002-05-13 monographic deposited born digital GA 1.13:GAO-02-694T https://www.govinfo.gov/app/details/GAOREPORTS-GAO-02-694T P0b002ee1803902a5 f:d02694t DGPO 2010-08-12 2011-03-24 GAOREPORTS-GAO-02-694T machine generated eng fdlp REPORT GAOREPORTS-GAO-02-694T GAO-02-694T Cost control Financial analysis Financial management Internal controls Performance measures Postal service Strategic planning Federal agency reorganization USPS Transformation Plan Testimony A03335

The U.S. Postal Service continues to face financial and transformation challenges. Since GAO placed the Service's long-term outlook and transformation efforts on its high-risk list, the Service's financial situation has continued to decline, and its operational challenges have increased. The Service took a good first step when it issued its Transformation Plan. The plan provides information about the Service's challenges, identifies many actions the Service plans to take under its existing authority, and outlines steps that would require congressional action. The plan does not, however, adequately address some key issues or include an action plan with key milestones. The catastrophic events of September 11 and subsequent anthrax scares, coupled with the recent economic slowdown, have decreased mail volumes and revenues. However, the Service's financial difficulties are not just a cyclical phenomenon that will fade as the economy recovers. The Service's basic business model, which assumes that rising mail volume will cover rising costs and mitigate rate increases, is questionable as mail volumes stagnate or deteriorate in an increasingly competitive environment. The Service's Transformation Plan recognizes that postal costs are rising faster than revenues and identifies many actions that the Service plans to take under its existing authority, notably through cutting costs and improving productivity. https://www.govinfo.gov/content/pkg/GAOREPORTS-GAO-02-694T/html/GAOREPORTS-GAO-02-694T.htm GAO-02-694T https://www.govinfo.gov/app/details/GAOREPORTS-GAO-02-694T Testimony GAO-02-694T; U.S. Postal Service: Moving Forward on Financial and Transformation Challenges; Cost control Financial analysis Financial management Internal controls Performance measures Postal service Strategic planning Federal agency reorganization USPS Transformation Plan Title 39 Section 404 39 U.S.C. 404