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 <title>VA Information Technology: Progress Made, but Continued Management Attention Is Key to Achieving Results</title>
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<abstract>The information technology (IT) program helps the Department of
Veteran Affairs (VA) effectively serve veterans. However, there  
are challenges in VA&apos;s management of IT. VA has laid the	 
groundwork for an integrated, departmentwide enterprise 	 
architecture--a blueprint for evolving its information systems	 
and developing new systems to optimize their mission value.	 
Crucial executive support has been established and the department
has a strategy to define products and processes critical to its  
development. VA is currently recruiting a chief architect to	 
assist in implementing and managing the enterprise architecture. 
VA has taken steps to strengthen its department-level program in 
information security management, including mandating information 
security performance standards and, greater management		 
accountability for senior executives. It has also updated	 
security policies, procedures, and standards to implement	 
critical security measures. However, VA continues to report	 
pervasive and serious information security weaknesses. The	 
Veterans Benefits Administration is still far from a modernized  
system to replace its aging benefits delivery network. The	 
Veterans Health Administration&apos;s (VHA) has made good progress in 
expanding the use of its decision support system (DSS) for	 
clinical and financial decision making. The use of DSS data for  
the fiscal year 2002 resource allocation process, and a 	 
requirement that veteran integrated service network directors	 
better account for their use of this system, have raised	 
awareness of, and promoted its use among VHA facilities. Lastly, 
VA has made limited progress in its  efforts to share data with  
the Department of Defense and Indian Health Service as part of a 
computer-based patient record initiative. Implementation	 
strategies continue to be revised, the scope of the initiative	 
has been substantially narrowed, and it continues to operate	 
without clear lines of authority or comprehensive, coordinated	 
plans.</abstract>
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<identifier type="preferred citation">GAO-02-369T</identifier>
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<note>Testimony</note>
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 <searchTitle>GAO-02-369T; VA Information Technology: Progress Made, but Continued Management Attention Is Key to Achieving Results;
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 <topic>Information resources management</topic>
 <topic>Information systems</topic>
 <topic>Information technology</topic>
 <topic>Performance measures</topic>
 <topic>DOD/IHS/VA Government Computer-Based</topic>
 <topic>Patient Record Project</topic>
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  <title>United States Public Law 398 (106th Congress)</title>
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