United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 2002-04-30 monographic deposited born digital GA 1.13:GAO-02-255 https://www.govinfo.gov/app/details/GAOREPORTS-GAO-02-255 P0b002ee1803a038a f:d02255 DGPO 2010-08-12 2011-03-28 GAOREPORTS-GAO-02-255 machine generated eng fdlp REPORT GAOREPORTS-GAO-02-255 GAO-02-255 Agency missions Aid for education Human resources utilization Personnel management Strategic planning Student financial aid Federal Family Education Loan Program Federal Pell Grant Program GAO High Risk Series William D. Ford Federal Direct Loan Program Other Written Product A03062 Federal Student Aid: Additional Management Improvements Would Clarify Strategic Direction and Enhance Accountability (30-APR-02, GAO-02-255). The Department of Education's Office of Federal Student Aid (FSA) administers more than $53 billion in financial aid for more than 8.1 million students. Since 1990, GAO has included student financial aid on its high-risk list. To address these and other long-standing management weaknesses, Congress established FSA as a performance-based organization (PBO) within Education in 1998. To develop and implement a strategic direction, FSA set three strategic goals, created indicators to measure progress toward these goals, and developed a tool to link employees' day-to-day activities to these goals. The goals are to (1) increase customer satisfaction, (2) increase employee satisfaction, and (3) reduce unit cost. FSA's efforts have generally improved customer and employee satisfaction scores. FSA has begun to implement some human capital practices to better organize its services and manage its employees. But gaps exist, and FSA has not yet implemented performance management initiatives to develop and assess its employees. To better serve customers, FSA reorganized to reflect its different customers--students, schools, and financial partners. To encourage accountability, FSA is linking staff bonuses to FSA's strategic goals. Education continues to clarify FSA's level of independence and is now reviewing FSA's role and responsibilities as part of the departmentwide management planning effort. https://www.govinfo.gov/content/pkg/GAOREPORTS-GAO-02-255/html/GAOREPORTS-GAO-02-255.htm GAO-02-255 https://www.govinfo.gov/app/details/GAOREPORTS-GAO-02-255 Other Written Product GAO-02-255; Federal Student Aid: Additional Management Improvements Would Clarify Strategic Direction and Enhance Accountability; Agency missions Aid for education Human resources utilization Personnel management Strategic planning Student financial aid Federal Family Education Loan Program Federal Pell Grant Program GAO High Risk Series William D. Ford Federal Direct Loan Program