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<titleInfo>
 <title>Export Controls: Reengineering Business Processes Can Improve Efficiency of State Department License Reviews</title>
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<abstract>The U.S. defense industry and some foreign government purchasers
have expressed concern that the U.S. export control process is	 
unnecessarily burdensome. Specifically, defense industry	 
officials have stated that extended reviews of export license	 
applications by the State Department are resulting in lost sales 
and are adversely affecting the nation&apos;s defense industry. In the
United States, the State Department&apos;s Office of Defense Trade	 
Controls is the office responsible for licensing the export and  
temporary import of defense articles and services. Many license  
applications take a significant amount of time to review because 
of the complexity of the application and the need to consider	 
different points of view in the review process. However, several 
conditions reduce the efficiency of the application review	 
process and result in delays. The State Department has not	 
established formal guidelines for determining the agencies and	 
offices that need to review license applications. As a result,	 
the licensing office refers more license applications to other	 
agencies and offices than may be necessary. Further, many license
application reviewers in State Department reviewing offices	 
consider license reviews low priority work. The State Department 
lacks procedures to monitor the flow of license applications	 
through the review process. The State Department has hired new	 
licensing officers, which, according to license office officials,
has decreased processing time, and the Department is planning to 
upgrade the office&apos;s electronic business system. However, the	 
planned business system upgrade needs to focus on ensuring a	 
controlled and timely flow of applications, and implementing a	 
mechanism to track the progress of applications; otherwise, the  
benefits of the upgrade may be limited.</abstract>
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<identifier type="preferred citation">GAO-02-203</identifier>
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<subject>
 <topic>Export regulation</topic>
 <topic>Licenses</topic>
 <topic>Productivity in government</topic>
 <topic>Information resources management</topic>
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  <title>United States Public Law 106 (104th Congress)</title>
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 <identifier type="public law citation">Public Law 104-106</identifier>
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