United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 2001-10-26 monographic deposited born digital 31 p. GA 1.13:GAO-02-17 https://www.govinfo.gov/app/details/GAOREPORTS-GAO-02-17 P0b002ee18037a1a4 f:d0217 DGPO 2010-08-12 2011-03-23 GAOREPORTS-GAO-02-17 machine generated eng fdlp REPORT GAOREPORTS-GAO-02-17 GAO-02-17 Performance measures Agency missions Strategic planning Federal agency reorganization Small business Senior Executive Service SBA 8(a) Business Development Program Other Written Product A02378

GAO's recent performance and accountability series report on the Small Business Administration (SBA) described major management challenges and program risks to efficient delivery of services. However, GAO's report did not address how well SBA's organization was aligned to achieve its mission; that is, the integration of organizational components, activities, core processes, and research to support efficient and effective achievement of outcomes. GAO found that SBA's current structure contributes to the challenges SBA faces in delivering services to the small business community. In particular, ineffective lines of communication; confusion over the mission of district offices; complicated; overlapping organizational relationships; and a field structure not consistently matched with mission requirements combine to impede the effective deliver of services. Restructuring efforts of other federal agencies provide a framework and a set of steps and considerations that may prove useful in addressing the organizational alignment issues present in SBA's current structure. Efforts at other agencies also demonstrate the need for buy-in from both internal and external stakeholders and the importance of agency efforts to consider the human impact of restructuring activities, including closure of field offices. https://www.govinfo.gov/content/pkg/GAOREPORTS-GAO-02-17/html/GAOREPORTS-GAO-02-17.htm https://www.govinfo.gov/content/pkg/GAOREPORTS-GAO-02-17/pdf/GAOREPORTS-GAO-02-17.pdf GAO-02-17 https://www.govinfo.gov/app/details/GAOREPORTS-GAO-02-17 Other Written Product GAO-02-17; Small Business Administration: Current Structure Presents Challenges for Service Delivery; Performance measures Agency missions Strategic planning Federal agency reorganization Small business Senior Executive Service SBA 8(a) Business Development Program Title 15 Section 634a 15 U.S.C. 634a Volume 75 Page 666 75 Stat. 666 Volume 84 Page 1770 84 Stat. 1770 Volume 86 Page 1314 86 Stat. 1314 Volume 88 Page 742 88 Stat. 742 Volume 90 Page 663 90 Stat. 663 Volume 91 Page 553 91 Stat. 553 Volume 92 Page 377 Volume 92 Page 1757 Volume 92 Page 1780 92 Stat. 377 92 Stat. 1757 92 Stat. 1780 Volume 94 Page 833 Volume 94 Page 2321 94 Stat. 833 94 Stat. 2321 Volume 96 Page 217 96 Stat. 217 Volume 98 Page 329 Volume 98 Page 431 Volume 98 Page 1837 98 Stat. 329 98 Stat. 431 98 Stat. 1837 Volume 102 Page 1107 Volume 102 Page 2689 Volume 102 Page 2989 Volume 102 Page 3853 102 Stat. 1107 102 Stat. 2689 102 Stat. 2989 102 Stat. 3853 Volume 104 Page 885 Volume 104 Page 2101 Volume 104 Page 2814 104 Stat. 885 104 Stat. 2101 104 Stat. 2814 Volume 105 Page 782 Volume 105 Page 1589 105 Stat. 782 105 Stat. 1589 Volume 106 Page 986 Volume 106 Page 4249 106 Stat. 986 106 Stat. 4249 Volume 108 Page 4175 108 Stat. 4175 Volume 110 Page 857 Volume 110 Page 3009 110 Stat. 857 110 Stat. 3009 Volume 111 Page 2592 111 Stat. 2592 Volume 112 Page 2681 112 Stat. 2681 Volume 113 Page 13 Volume 113 Page 39 Volume 113 Page 233 Volume 113 Page 1471 Volume 113 Page 1795 113 Stat. 13 113 Stat. 39 113 Stat. 233 113 Stat. 1471 113 Stat. 1795 Volume 114 Page 2763A 114 Stat. 2763A Public Law 87-305 Public Law 91-609 Public Law 92-595 Public Law 93-386 Public Law 94-305 Public Law 95-89 Public Law 95-315 Public Law 95-507 Public Law 95-510 Public Law 96-302 Public Law 96-481 Public Law 97-219 Public Law 98-352 Public Law 98-362 Public Law 98-473 Public Law 100-418 Public Law 100-533 Public Law 100-590 Public Law 100-656 Public Law 101-409 Public Law 101-515 Public Law 101-574 Public Law 102-140 Public Law 102-191 Public Law 102-366 Public Law 102-564 Public Law 103-403 Public Law 104-121 Public Law 104-208 Public Law 105-135 Public Law 105-277 Public Law 106-8 Public Law 106-24 Public Law 106-50 Public Law 106-102 Public Law 106-165 Public Law 106-553 Public Law 106-554