United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 2001-08-21 monographic deposited born digital 93 p. GA 1.13:GAO-01-961 https://www.govinfo.gov/app/details/GAOREPORTS-GAO-01-961 P0b002ee1803940e5 f:d01961 DGPO 2010-08-12 2011-03-24 GAOREPORTS-GAO-01-961 machine generated eng fdlp REPORT GAOREPORTS-GAO-01-961 GAO-01-961 Computer security Computer software Information technology Systems design ADP procurement Personnel management Other Written Product A01630 The Social Security Administration (SSA) needs to identify strengths and weaknesses within its agencywide operational and managerial capabilities to enable the delivery of high-quality customer service in the face of increases in both workloads and in the number of retirements from its experienced workforce. Evaluating SSA's management of information technology (IT) is critical to assess whether the agency is adequately addressing these capabilities. This report reviews SSA's IT policies, procedures, and practices in five areas of investment management, enterprise architecture, software acquisition and development, information security, and human capital. GAO found that SSA had many important IT management policies and procedures in place in each of these five key areas but did not always implement them consistently. In some areas, SSA had not established certain key policies, procedures, or practices essential to ensuring that its IT is effectively managed. GAO found weaknesses in all of the five key areas of IT management--particularly in investment management and human capital management. https://www.govinfo.gov/content/pkg/GAOREPORTS-GAO-01-961/html/GAOREPORTS-GAO-01-961.htm https://www.govinfo.gov/content/pkg/GAOREPORTS-GAO-01-961/pdf/GAOREPORTS-GAO-01-961.pdf GAO-01-961 https://www.govinfo.gov/app/details/GAOREPORTS-GAO-01-961 Other Written Product GAO-01-961; Information Technology Management: Social Security Administration Practices Can Be Improved; Computer security Computer software Information technology Systems design ADP procurement Personnel management