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 <subject>Public housing</subject>
 <subject>Performance measures</subject>
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 <subject>Public administration</subject>
 <subject>Federal property management</subject>
 <subject>Quality assurance</subject>
 <subject>Technical assistance</subject>
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 <title>Public Housing: HUD Needs Better Information on Housing</title>
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<abstract>In an effort to improve its oversight of housing agencies, the
Department of Housing and Urban Development (HUD) implemented its Public
Housing Assessment System (PHAS). PHAS provides HUD with a system to
measure the performance of its housing agencies. GAO found that the
effectiveness of HUD&apos;s ability to measure housing agencies&apos; performance
under PHAS has not been greatly improved for several reasons. First, HUD
does not verify the accuracy of self-certified data submitted by the
agencies in response to PHAS requirements. According to GAO&apos;s survey, in
several instances, agencies that certified themselves as standard or
high performers were later found to be troubled. Second, HUD&apos;s filed
offices indicated that they are adequately prepared in certain areas to
assist troubled housing agencies but that in other areas, such as
adequate staffing, they are not. Further, HUD&apos;s experience indicated
that the use of sanctions against poor performing agencies can be an
effective tool for improving performance, but that most of its field
offices fail to use them.</abstract>
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<identifier type="preferred citation">GAO-01-94</identifier>
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<note>Letter Report</note>
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 <topic>Performance measures</topic>
 <topic>Housing programs</topic>
 <topic>Public administration</topic>
 <topic>Federal property management</topic>
 <topic>Quality assurance</topic>
 <topic>Technical assistance</topic>
 <topic>Sanctions</topic>
 <topic>HUD Working Capital Fund</topic>
 <topic>HUD Public Housing Assessment System</topic>
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  <title>United States Public Law 276 (105th Congress)</title>
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