United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 2001-02-23 monographic deposited born digital 35 p. GA 1.13:GAO-01-234 https://www.govinfo.gov/app/details/GAOREPORTS-GAO-01-234 P0b002ee18038436e f:d01234 DGPO 2010-08-12 2011-03-28 GAOREPORTS-GAO-01-234 machine generated eng fdlp REPORT GAOREPORTS-GAO-01-234 GAO-01-234 Performance measures Program evaluation Strategic information systems planning Systems conversions Tax administration systems IRS Tax System Modernization Program Other Written Product The Internal Revenue Service (IRS) has made progress in the challenging task of revamping its performance management system. The goals, objectives, and measures that IRS has developed along with its new strategic planning and budgeting process are intended to integrate results-oriented management into IRS' daily decision-making. However, as IRS officials acknowledge, extensively revamping a performance management system is a complex task that takes years to complete. GAO identified several opportunities to enhance IRS' performance management system, including clarifying goals and objectives, improving the linkages between measures, objectives, and goals, and developing fewer but more specific action items. Such enhancements could increase managerial accountability and create stronger incentives for frontline employees to achieve IRS' goals and objectives. https://www.govinfo.gov/content/pkg/GAOREPORTS-GAO-01-234/html/GAOREPORTS-GAO-01-234.htm https://www.govinfo.gov/content/pkg/GAOREPORTS-GAO-01-234/pdf/GAOREPORTS-GAO-01-234.pdf GAO-01-234 https://www.govinfo.gov/app/details/GAOREPORTS-GAO-01-234 Other Written Product GAO-01-234; IRS Modernization: IRS Should Enhance Its Performance Management System; Performance measures Program evaluation Strategic information systems planning Systems conversions Tax administration systems IRS Tax System Modernization Program Public Law 103-62 Public Law 105-206