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<abstract>1.  In a negotiated procurement for computer system and software
engineering support services, protest that the contracting agency was 
required to consider Capability Maturity Model software process 
assessments under various technical evaluation factors is denied where 
the solicitation only provided for the use of the Capability Maturity 
Model in the evaluation of proposals under one evaluation subfactor.&lt;p/&gt;2.  Protest that the contracting agency misapplied the Capability 
Maturity Model in assessing the protester&apos;s and awardee&apos;s software 
process risk is denied where the protester merely disagrees with the 
agency&apos;s risk assessment and does not show the agency&apos;s judgment to be 
unreasonable.&lt;p/&gt;3.  In a procurement for the award of a time-and-materials contract 
with fixed-price burdened labor rates, the contracting officer 
reasonably evaluated the realism of the offerors&apos; proposed labor 
rates, in accordance with the solicitation, where the agency assessed 
the offerors&apos; ability to attract, hire, and retain qualified personnel 
during the contract at the proposed rates.&lt;p/&gt;4.  The contracting agency did not coerce or mislead the protester 
into raising its proposed labor rates, where the agency was reasonably 
concerned with the protester&apos;s ability to hire and retain qualified 
personnel due to its low proposed labor rates and asked the protester 
during discussions to substantiate how it intended to hire and retain 
qualified personnel at the rates proposed; the protester&apos;s decision to 
increase its proposed labor rates reflected the exercise of the firm&apos;s 
business judgment.&lt;p/&gt;5.  Protest that the awardee&apos;s proposed small business and small 
disadvantaged business subcontracting plan does not satisfy the 
solicitation requirements is denied where the solicitation required 
offerors to subcontract at least 20 percent of the contract value to 
small business concerns and to make a good faith effort to subcontract 
at least 5 percent of the contract value to small disadvantaged 
business concerns; the awardee proposed subcontracting more than 20 
percent of the contract value to two subcontractors, a small business 
concern and a small disadvantaged business concern; and the protester 
has not shown that the agency&apos;s determination that the awardee made a 
good faith effort to meet the small disadvantaged business 
subcontracting goal was unreasonable or not in accord with the 
solicitation requirements.&lt;p/&gt;6.  The contracting agency reasonably determined that any potential 
organizational conflict of interest involving a proposed subcontractor 
of the awardee would be avoided or mitigated through the assignment of 
work under contract task orders.</abstract>
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<identifier type="preferred citation">GAO/B-272261</identifier>
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<note>Comptroller General Decision</note>
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