United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office Accounting and Information Management Division author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 1999-05-14 monographic deposited born digital 52 p. GA 1.13:AIMD-99-165 https://www.govinfo.gov/app/details/GAOREPORTS-AIMD-99-165 P0b002ee18039c612 f:ai99165 DGPO 2010-08-12 2011-03-24 GAOREPORTS-AIMD-99-165 machine generated eng fdlp REPORT GAOREPORTS-AIMD-99-165 AIMD-99-165 Loan accounting systems Comparative analysis Small business loans Private sector practices Reengineering (management) Performance measures Letter Report AIMD I99165 Pursuant to a congressional request, GAO reviewed a benchmark study conducted by a contractor comparing the Small Business Administration's (SBA) loan monitoring business processes to those of selected public and private sector organizations. GAO noted that: (1) the benchmark study was an important first step in SBA's efforts to develop a loan monitoring system; (2) it identified wide gaps between SBA's practices and its benchmark partners; (3) however, the study would be more useful if it included a better definition of processes associated with best practices, addressed monitoring processes for important activities delegated to lenders, collected measurement data on SBA's and the benchmark partners' processes, identified goals for reengineering, and identified potential outsourcing and candidate systems for purchase; and (4) SBA agreed with this analysis and stated that it plans to act on each of these items. https://www.govinfo.gov/content/pkg/GAOREPORTS-AIMD-99-165/html/GAOREPORTS-AIMD-99-165.htm https://www.govinfo.gov/content/pkg/GAOREPORTS-AIMD-99-165/pdf/GAOREPORTS-AIMD-99-165.pdf GAO/AIMD-99-165 https://www.govinfo.gov/app/details/GAOREPORTS-AIMD-99-165 Letter Report GAO/AIMD-99-165; Small Business Administration: Enhancements Needed for; Loan accounting systems Comparative analysis Small business loans Private sector practices Reengineering (management) Performance measures