United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office Accounting and Information Management Division author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 1997-09-15 monographic deposited born digital 19 p. GA 1.13:AIMD-97-154 https://www.govinfo.gov/app/details/GAOREPORTS-AIMD-97-154 P0b002ee180387cbf f:ai97154 DGPO 2010-08-12 2011-03-28 GAOREPORTS-AIMD-97-154 machine generated eng fdlp REPORT GAOREPORTS-AIMD-97-154 AIMD-97-154 Management information systems Information resources management Computer software Veterans benefits Customer service Strategic information systems planning Computer software verification and validation Human resources training Contract monitoring VBA Best Practices Round Up Project VBA Standards, Policies, and Procedures Project Letter Report AIMD Pursuant to a congressional request, GAO conducted a follow-up review to determine the actions taken by the Veterans Benefits Administration (VBA) to address management and technical weaknesses identified in the June 19, 1996, hearing on the agency's modernization effort, focusing on the agency's actions to improve its software development capability.<p/>GAO noted that: (1) VBA has taken action to improve its software development capability; (2) among other things, it has launched a software process improvement initiative, chartered a software engineering process group, and obtained the services of an experienced contractor to assist in developing and implementing a software process improvement effort; (3) although it has made progress, VBA has not yet fully addressed needed software development improvements; (4) these include a need for: (a) a defined strategy to reach the repeatable level and a baseline to measure improvements; (b) a process improvement training program for its software developers; and (c) a process to ensure that VBA's software development contractors are at the repeatable level; (5) VBA generally agrees that these issues need to be addressed and has efforts underway to do so; and (6) until these deficiencies are sufficiently addressed, VBA's software development capability remains ad hoc and chaotic, subjecting the agency to continuing risk of cost overruns, poor quality software, and schedule delays in software development. https://www.govinfo.gov/content/pkg/GAOREPORTS-AIMD-97-154/html/GAOREPORTS-AIMD-97-154.htm https://www.govinfo.gov/content/pkg/GAOREPORTS-AIMD-97-154/pdf/GAOREPORTS-AIMD-97-154.pdf GAO/AIMD-97-154 https://www.govinfo.gov/app/details/GAOREPORTS-AIMD-97-154 Letter Report GAO/AIMD-97-154; Veterans Benefits Modernization: VBA Has Begun to Address Software Development Weaknesses But Work Remains; Management information systems Information resources management Computer software Veterans benefits Customer service Strategic information systems planning Computer software verification and validation Human resources training Contract monitoring VBA Best Practices Round Up Project VBA Standards, Policies, and Procedures Project