United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office Accounting and Information Management Division author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 1996-09-30 monographic deposited born digital 79 p. GA 1.13:AIMD-96-64 https://www.govinfo.gov/app/details/GAOREPORTS-AIMD-96-64 P0b002ee1803a5404 f:ai96064 DGPO 2010-08-12 2011-03-23 GAOREPORTS-AIMD-96-64 machine generated eng fdlp REPORT GAOREPORTS-AIMD-96-64 AIMD-96-64 Information technology Internal controls Product performance evaluation Strategic information systems planning Cost control Federal procurement Agency missions Investment planning Information resources management NWS Modernization Program IRS Corporate Files On-Line Project IRS Service Center Recognition/Image Processing System IRS Enforcement Revenue Information System IRS Integrated Collection System Chapter Report AIMD

The management of information technology projects has long been a significant problem for federal agencies. The government obligated more than $23.5 billion toward information technology products and services in fiscal year 1994--about five percent of the government's total discretionary spending. Yet the impact of this spending on agency operations and service delivery has been mixed at best. Federal computer systems often cost millions more than expected, take longer to complete than anticipated, and fail to significantly improve the speed and quality of federal programs--or reduce their cost. Some private and public sector organizations, however, have significantly improved performance by managing their information technology resources within an overall framework that aligns technology with business needs and priorities. This report compares the information technology investment management practices of leading organizations with those of five agencies--NASA, the National Oceanic and Atmospheric Administration, the Environmental Protection Agency, the Coast Guard, and the Internal Revenue Service. https://www.govinfo.gov/content/pkg/GAOREPORTS-AIMD-96-64/html/GAOREPORTS-AIMD-96-64.htm https://www.govinfo.gov/content/pkg/GAOREPORTS-AIMD-96-64/pdf/GAOREPORTS-AIMD-96-64.pdf GAO/AIMD-96-64 https://www.govinfo.gov/app/details/GAOREPORTS-AIMD-96-64 Chapter Report GAO/AIMD-96-64; Information Technology Investment: Agencies Can Improve Performance, Reduce Costs, and Minimize Risks; Information technology Internal controls Product performance evaluation Strategic information systems planning Cost control Federal procurement Agency missions Investment planning Information resources management NWS Modernization Program IRS Corporate Files On-Line Project IRS Service Center Recognition/Image Processing System IRS Enforcement Revenue Information System IRS Integrated Collection System Title 40 Section 759--is 40 U.S.C. 759--is Public Law 101-576 Public Law 103-62 Public Law 103-355 Public Law 104-13 Public Law 104-106