United States Government Publishing Office publisher pbl distributor dst United States Government Accountability Office Accounting and Information Management Division author aut Government Organization text government publication eng GAOREPORTS Legislative Agency Publications gao legislative 2010-08-12 U.S. Government Printing Office 1996-05-09 monographic deposited born digital 22 p. GA 1.13:AIMD-96-57 https://www.govinfo.gov/app/details/GAOREPORTS-AIMD-96-57 P0b002ee1803a245f f:ai96057 DGPO 2010-08-12 2011-03-24 GAOREPORTS-AIMD-96-57 machine generated eng fdlp REPORT GAOREPORTS-AIMD-96-57 AIMD-96-57 Systems conversions ADP procurement Systems design Customs administration Requirements definition Reengineering (management) Information resources management Information systems Accountability Computer security Customs Service National Automation Program Customs Service Automated Commercial Environment Import System Customs Service Distributed Computing for the Year 2000 Project Letter Report AIMD

The U.S. Customs Service is very aware that its ability to effectively conduct business in the future depends heavily on successfully modernizing its import process and automated systems. To its credit, Customs is redesigning its import process. It is also developing a new automated import system--the Automated Commercial Environment--to support this new process. Customs' efforts, however, are at risk for failure because the agency is not effectively applying best practices to overcome the serious risks arising from such an ambitious systems modernization. For example, contrary to best practices, Customs chose hardware, software, and telecommunications for its systems before it redesigned its key business processes. Moreover, Customs has not been applying specific criteria to assess projects and analyze project costs and benefits. Finally, Customs has not established clear accountability for ensuring that the requirements of the National Customs Automation Program are successfully implemented. https://www.govinfo.gov/content/pkg/GAOREPORTS-AIMD-96-57/html/GAOREPORTS-AIMD-96-57.htm https://www.govinfo.gov/content/pkg/GAOREPORTS-AIMD-96-57/pdf/GAOREPORTS-AIMD-96-57.pdf GAO/AIMD-96-57 https://www.govinfo.gov/app/details/GAOREPORTS-AIMD-96-57 Letter Report GAO/AIMD-96-57; Customs Service Modernization: Strategic Information Management Must Be Improved for National Automation Program to Succeed; Systems conversions ADP procurement Systems design Customs administration Requirements definition Reengineering (management) Information resources management Information systems Accountability Computer security Customs Service National Automation Program Customs Service Automated Commercial Environment Import System Customs Service Distributed Computing for the Year 2000 Project Title 19 Section 1411et seq. 19 U.S.C. 1411et seq. Public Law 103-182